Watch this on-demand webinar with Paul Glen, author of "Leading Geeks," to learn how to effectively introduce technical initiatives to non-technical users (executives and business units) and ensure your proposal isn't derailed in the process.
In this expert resource, explore the findings of a recent research report on how successful organizations are identifying causes of downtime and attempting to achieve "zero downtime."
NetApp was facing a harsh reality -- their services weren't meeting their customers' demands. In this video, learn how NetApp was able to reduce service delivery time from 15 days to mere hours with an IT service management (ITSM) platform.
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