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Boost Sales with CNAM
sponsored by Flowroute
WHITE PAPER: This white paper explains the benefits of Caller ID Name (CNAM), a simple service that can boost sales simply by showing who's calling.
Posted: 11 Mar 2015 | Published: 31 Dec 2013

Flowroute

The Essentials of Avaya System and Session Manager
sponsored by Global Knowledge
WHITE PAPER: This paper examines how Avaya has come to the forefront in the SIP universe with the Avaya System and Session Manager platforms, which use the SIP protocol to create a central management and control platform for an enterprise communication structure.
Posted: 11 Jul 2014 | Published: 11 Jul 2014

Global Knowledge

The Benefits of Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: In this white paper, lean why experts encourage modernizing contact centers. As infrastructure ages, you will see end-of-life status and costly downtime. By modernizing your contact center, you lower costs by reducing hardware and the time spent maintaining outdated infrastructure while increasing revenue by improving customer touch points.
Posted: 01 Dec 2014 | Published: 05 Nov 2014

Genesys

Effective Change Management Through Service Automation Infographic
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Access this insightful infograph to learn which tools can automate critical processes, effectively leveraging expert IT knowledge everytime change occurs. You'll be happy to know that by improving your infrastructure with effective change management, many improvements are possible.
Posted: 23 Mar 2015 | Published: 23 Mar 2015

FrontRange Solutions Inc.

Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: This white paper explores current email usage in the workplace, as well as corporate email's anticipated future, including a more cohesive user experience with integrated application functionality, social capabilities, and transparent accessibility.
Posted: 01 Oct 2014 | Published: 30 Jun 2014

IBM

Seamless Data Pump
sponsored by Avnet
WHITE PAPER: This white paper explores a way to reduce the complexity of the service delivery process and standardize the on boarding process. You'll learn how this is possible through rapidly discovering the customer's hardware and software assets and provide detailed information of the assets such as manufacturer, OS, version, model, serial number, etc.
Posted: 26 Feb 2015 | Published: 04 Feb 2015

Avnet

Mobile phone retail processes and expertise packaged in a box
sponsored by Automic
CASE STUDY: To ensure predictable and error free processes, Carphone Warehouse replaced its homegrown scripts with a business automation platform. Read this case study to find out which platform they chose and how it enabled them to cut over 100,000 lines of code from their systems.
Posted: 09 Mar 2015 | Published: 09 Mar 2015

Automic

Advantages of UCAAS and How to Calculate the ROI
sponsored by ThinkingPhones
EGUIDE: In this expert guide, Zeus Kerravala explains five main advantages of UCaaS solutions over on-premises deployments and Tom Nolle explains exactly how to calculate the ROI of UC strategies. Read more to learn how your company can quantify the advantages of switching to a UCaaS approach.
Posted: 23 Mar 2015 | Published: 23 Mar 2015

ThinkingPhones

Mobile Applications: How to Stay Ahead of the Game
sponsored by Hewlett-Packard Company
VIDEO: This video reveals the importance of mobile application testing and monitoring, and how IT professionals can perform tests remotely through real life mobile devices.
Posted: 27 Jan 2015 | Premiered: 27 Jan 2015

Hewlett-Packard Company

Turn Inc – Global Communications
sponsored by Telstra Global
CASE STUDY: This informative case study examines how a global business was able to extend their high-performance infrastructure to deliver online responses in less than ten milliseconds, regardless of location.
Posted: 23 Jun 2014 | Published: 23 Jun 2014

Telstra Global
 
 
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