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IT Professional Services Reports
 
Choosing a Competitive Cloud Backup Solution for Service Provider Success
sponsored by Asigra
WHITE PAPER: This informative guide explores an effective cloud backup solution for managed service providers.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Asigra

Case Study: Improve Customer Experience with Managed Services
sponsored by Cisco & Fujitsu
VIDEO: Watch this brief video to learn about the managed services provider Mitchells & Butlers, a leading managed pub and pub restaurant operator, owning around 2,000 businesses offering food, drink and entertainment across the UK, partnered with to bring innovation to their business and help support a better guest experience.
Posted: 22 Oct 2014 | Premiered: 22 Aug 2013

Cisco & Fujitsu

How To Sell Cloud Services to the Right Customers
sponsored by N-able Technologies
WHITE PAPER: This informative whitepaper provides valuable insight for MSPs about cloud impacts and the selling of managed services.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

N-able Technologies

Scale Your MSP Business with Your Service Desk
sponsored by CA Technologies.
WHITE PAPER: This white paper provides advice on how you can optimize your service desk for improved IT management and customer relations.
Posted: 12 Mar 2015 | Published: 31 Dec 2014

CA Technologies.

Don't Get Lost in Multi-Vendor Support Chaos
sponsored by Hewlett-Packard Limited
VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

Hewlett-Packard Limited

The Future of IT: A Customer First Approach
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
Posted: 17 Feb 2014 | Published: 13 Feb 2013

BMC Software, Inc.

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013

IBM

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

CentraStage Chosen by London Grid for Learning to Manage 2,500 Schools Across the Capital
sponsored by CentraStage
CASE STUDY: This brief case study explores the success of IT management and remote support technology helped one organization deliver secure and effective IT services to their users.
Posted: 11 Mar 2014 | Published: 11 Mar 2014

CentraStage

Transforming IT Processes  and Culture to Assure Service
sponsored by CA Technologies.
WHITE PAPER: Delivering high quality services and applications relies on the ability of IT professionals to keep networks running smoothly with effective monitoring and management strategies. This guide explores ways to improve IT operational efficiency and assure service quality for your end-users.
Posted: 24 Jan 2014 | Published: 30 Nov 2011

CA Technologies.
 
 
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