If one had to choose the single most powerful word in state and local government today, it would be data. There is not one operation an agency can undergo or decision a leader can make without it. But if data is one of the most powerful words, transparency and accountability are surely two of the hottest.  Massive amounts of information are available to assist in doing the public’s business, but often it sits in siloed systems, or worse, in a box on a shelf. How do we cost effectively organize these enormous amounts of data and put it together in a way that is readily useable?

Read this issue brief by Center for Digital Government, and learn how the Commonwealth of Massachusetts and the County of San Diego are improving service delivery by managing information electronically.  What benefits could Enterprise Content Management bring to your agency?