This exclusive white paper explains how the physical contact center is alive and well, and will be for a long time. It also explains why mobility changed the contact center to be untethered, allowing workers to complete tasks from anywhere around the world. Read on to learn more.
This white paper introduces an alternative to planning spreadsheets that allows users to enjoy the immediacy and user-friendliness of spreadsheets and the security and scalability that comes with an enterprise solution. Read on for a list of seven benefits provided by this software.
In this week's Computer Weekly we revisit subpostmaster grievances with the Post Office's IT. Despite years of allegations that the Horizon transaction processing system was at fault for many accounting shortfalls, the Post Office unrelentingly defended it. Read the issue now.
Automating and optimizing IT resources based on business policies can simplify the day-to-day management of your cloud environment. Read this white paper to learn how to simplify cloud governance.
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