ECRC Reports

Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by TechTarget Customer Experience
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

TechTarget Customer Experience

Infographic: Who needs to be on your digital transformation team?
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
Posted: 18 Jan 2022 | Published: 18 Jan 2022

TechTarget ComputerWeekly.com

Computer Weekly – 19 March 2019: How IT leaders should work with marketing
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, experts advise on how IT and marketing chiefs can work together to deliver a high-quality customer experience. We examine how supercomputers are transforming science by processing large-scale data analytics. And we look at a key ethical aspect of AI – how to explain the decisions an AI makes. Read the issue now.
Posted: 08 Feb 2021 | Published: 15 Mar 2019

TechTarget ComputerWeekly.com

Computer Weekly – 20 June 2017: Why did British Airways' datacentre crash?
sponsored by TechTarget ComputerWeekly.com
EZINE: After the recent hastily held general election, the former Cabinet Office minster Ben Gummer lost his Ipswich seat to one of Theresa May's close allies, leaving many wondering if a digital future is still a top priority in the new government. Find the answer to this question, as well as information on the cause of the British Airways IT failure.
Posted: 08 Feb 2021 | Published: 19 Jun 2017

TechTarget ComputerWeekly.com

Computer Weekly – 11 October 2016: Leadership bonus – analysing our UK salary survey
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, our UK salary survey shows that IT leaders are benefiting from generous bonuses as tech becomes part of mainstream business. We find out how the internet of things is transforming the railway industry. And the CIO of the Williams F1 team explains how data analytics is boosting race performance. Read the issue now.
Posted: 08 Feb 2021 | Published: 11 Oct 2016

TechTarget ComputerWeekly.com

Computer Weekly – 9 July 2013: The most influential women in UK IT
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we unveil our list of the 25 most influential women in UK IT, and talk to the winner - Tech City CEO Joanna Shields. We hear from oil giant BP about how it moved to a hybrid cloud environment. And we examine the changing nature of the outsourcing market and what it means for IT managers.
Posted: 08 Jul 2013 | Published: 09 Jul 2013

TechTarget ComputerWeekly.com

The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012

Skillsoft

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

Transcript: The Changing Role of the CIO
sponsored by Hewlett Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 02 Apr 2013 | Published: 02 Apr 2013

Hewlett Packard Enterprise

Computer Weekly 16 August 2011: Read our analysis of the week’s biggest news stories in IT and in-depth features examining the latest technology trends
sponsored by TechTarget ComputerWeekly.com
EBOOK: In this week’s issue of Computer Weekly we kick-off a programme of content aimed at providing a resource for IT training, education and career development. We also look at the controversial supplier contracts for the NHS IT programme, and examine the challenges of Big Data - plus our usual analysis of the week’s news. Download the latest issue now.
Posted: 15 Aug 2011 | Published: 15 Aug 2011

TechTarget ComputerWeekly.com