This case study describes how Blue Cross Blue Shield of Massachusetts applies business intelligence and analytics tools to reach their target of utilizing nearly 90% of every premium dollar received to pay the medical expenses of its members.
Access this expert e-guide to learn how a strong analytics program can boost customer loyalty by creating engaging personalized customer experiences for your organization. Read on to discover the critical role contact centers play in customer experience management. Uncover tips for optimizing your contact center.
This webcast depicts how Arizona State University and the University of Nevada - Las Vegas revamped operational workflows to gain more from their operational intelligence across student-facing and administrative user platforms.
Access this white paper to discover informative findings from a survey on the potential of information, conducted globally by Information Builders. Gain insights on what businesses are doing wrong by not leverage the potential of information, in turn failing to reap maximum benefits from it.
This white paper explores how new technology is extending the boundaries of traditional reporting, providing professional authors with unprecedented ways to view and communicate business performance and address the challenges of report authoring.
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