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BSS/OSS Reports
Masters of Machines: Conquer Complexity With Operational Intelligence
sponsored by Splunk
RESOURCE: Access this infographic to learn how to combat IT risks with operational intelligence. See how organizations with higher operational intelligence have better insight into complexity, cross-channel customer experience, and more.
Posted: 28 Oct 2015 | Published: 28 Oct 2015


Automated Storage Optimization for z/OS Mainframes
sponsored by CA Technologies.
WHITE PAPER: In this paper learn about how the CA Automated Storage Optimization Mainframe Suite is flexible and modular so there is no need to "rip and replace" as processes, applications and users are added while the value of information evolves.
Posted: 28 Aug 2008 | Published: 28 Aug 2008

CA Technologies.

Integration Challenges in Triple-Play Service Delivery
sponsored by IONA Technologies
WHITE PAPER: This Yankee Group report discusses IMS architecture as well as current trends in web services and service-oriented architecture (SOA).
Posted: 03 Oct 2007 | Published: 01 Feb 2006

IONA Technologies

Management Excellence: The Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER: In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more.
Posted: 05 May 2009 | Published: 01 Sep 2008

Oracle Corporation

2010 Asset Management Operations and Compensation Survey Findings
sponsored by Advent Software, Inc
WHITE PAPER: In this survey you will learn how asset management has changed over the years and the different challenges asset management professionals have been facing.
Posted: 18 May 2011 | Published: 17 May 2011

Advent Software, Inc

Integrating Vulnerability Assessment and Remediation
sponsored by Lumension
WHITE PAPER: An outline for successfully integrating vulnerability scanning and remediation capabilities is presented in this whitepaper. This will ensure that organizations maintain a secure environment while complying with internal and external security policies.
Posted: 10 Jul 2008 | Published: 01 Oct 2007


Technology industry at the cross-roads: Transforming quote-to-cash operations
sponsored by
ESSENTIAL GUIDE: This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
Posted: 05 Mar 2013 | Published: 05 Mar 2013

Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009

Numara Software

BI: The Inconvenient Truth
sponsored by Kalido
WHITE PAPER: What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
Posted: 04 Jun 2008 | Published: 01 Jan 2008


Why WebSphere Operational Decision Management?
sponsored by IBM
WHITE PAPER: In this white paper, learn what to look for in a decision management solution and how to make a case for business users of information technology.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

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