This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
This white paper discusses the challenges that telecom service providers grapple with as they attempt to maintain service and network availability while continuing to refine their networks and introducing new network-based functions, such as network function virtualization.
The growth of enterprise data is posing new storage and data management challenges for enterprises. Advanced storage and networking technologies makes it possible for IT organizations to take advantage of cloud-based IT services without sacrificing data integrity, security or app performance.
In this expert resource, explore the findings of a recent research report on how successful organizations are identifying causes of downtime and attempting to achieve "zero downtime."
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