User Interface Design

WHITE PAPER: Faced with a growing number of client devices, new user requirements, and the challenges of desktop management, many companies are determining that the conventional PC-centric model is no longer effective. This white paper explores the concept behind desktop modernisation and outlines ten reasons to adopt it.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

WHITE PAPER: User experience monitoring is vital to your workplace. Learn about the issues that affect the user experience in today’s computing environment and how to monitor that experience, pre-empt problems, and decide what actions you need to take when the user experience is unacceptable.

Posted: 14 Mar 2012 | Published: 14 Mar 2012

WHITE PAPER: Success in the IT world requires the ability to exceed customer expectations on a regular basis, and, oftentimes, achieving this goal means enlisting the help of a modern service assurance strategy. Read this white paper to learn about the application capabilities a service assurance system should include and how you can implement one today.

Posted: 07 May 2012 | Published: 07 May 2012

WHITE PAPER: This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: Debunk the top 10 myths associated with end-user experience (EUE) and application performance management (APM). Read on to find out why standard APM is not enough, and discover how you can pick the best management tools to address current EUE challenges.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: This 2012 IT skills and salary report analyzes the responses of over 9,500 IT pros to explore the relationship between training, salary, and an employee’s sense of professional satisfaction. Find out which jobs pay the most and which employees are the most satisfied.

Posted: 30 Apr 2012 | Published: 30 Apr 2012

WHITE PAPER: This valuable resource offers key insight into how you can empower your IT staff to ensure maximum value to your business. Within, four top industry leaders share their thoughts on how empowering your IT team can help you meet business goals.

Posted: 20 Apr 2012 | Published: 20 Apr 2012

WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: Read this informative white paper to discover ways to build new mobile applications for multiple device types, increase availability for users, secure back-end information for mobile applications, and much more.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: Read this technical paper to learn about a mobile data capture application technology designed to extract information from images scanned with your phone. With application tool kits like this, developers can create mobile applications that make the workforce more efficient with features that are unique to their marketplace.

Posted: 04 May 2012 | Published: 04 May 2012