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The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Bridging Telecom and the web
sponsored by Alcatel-Lucent
WEBCAST: This informative webcast examines an application solution that leverages the full power of the IMS to deliver telecom capabilities as a web service. Tune in and find out how this can help your organization significantly improve productivity and efficiency.
Posted: 09 Oct 2013 | Premiered: Oct 9, 2013

Alcatel-Lucent

Accelerating Carrier Ethernet Revenue through Service Differentiation
sponsored by InfoVista Corporation
VIDEO: Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation.
Posted: 05 Dec 2011 | Premiered: 05 Dec 2011

InfoVista Corporation

Fixed-Mobile Convergence 101
sponsored by Orange Business Services
PODCAST: Tune in to this podcast now to learn why fixed-mobile convergence is a white hot topic today. Hear from an industry expert as he discusses benefits, key recommendations and why you should implement now.
Posted: 03 Aug 2009 | Premiered: Aug 3, 2009

Orange Business Services

Understanding Private IP/MPLS-based Networks
sponsored by Fluke Networks
WEBCAST: Watch this webcast to learn the key drivers and benefits of private IP, common pitfalls to avoid, and best practices for deploying and managing a private IP deployment.
Posted: 28 Mar 2007 | Premiered: Mar 27, 2007

Fluke Networks

Driving Collaboration Efficiency - H.264 High Profile
sponsored by Polycom, Inc.
WEBCAST: Polycom continues bringing leading-edge, standards-based technologies to visual communication. This is an advantage that resonates across all applications and industries.  View this webcast to learn how Less Delivers Much More!
Posted: 15 Sep 2010 | Premiered: Sep 15, 2010

Polycom, Inc.

Troubleshooting VoIP
sponsored by SUSE
WEBCAST: Sign up now for VoIP in Action—a series of webinars presented by our product pros and designed specifically for organizations who are planning or piloting a VoIP deployment.
Posted: 09 Aug 2006 | Premiered: Aug 25, 2004

SUSE

Faxing out of SAP Without Software, Hardware, or Risk
sponsored by Esker Inc.
WEBCAST: This webinar takes a look at on-demand faxing-as-a-service that's fully integrated with SAP solutions. Learn how this solution allows you to automate faxing of documents directly from SAP applications through a service hosted by Esker. You will learn the many values of this solution.
Posted: 11 Jan 2010 | Premiered: Sep 1, 2009

Esker Inc.

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

BlackBerry Enterprise Server 4.1 for IBM Lotus Domino QuickStart Edition
sponsored by BlackBerry
TRIAL SOFTWARE: This offer provides the full functionality of the BlackBerry Enterprise Solution™ for IBM Lotus Domino. Mobilize your existing Lotus Domino and Lotus Sametime functionality and securely access critical corporate data virtually anytime, anywhere.
Posted: 24 Apr 2007 | Premiered: 24 Apr 2007

BlackBerry
 
 
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