Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER:
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
|
|
|
The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK:
Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018
|
|
|
CW Middle East ezine January 2019
sponsored by ComputerWeekly.com
EZINE:
Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech.
Posted: 04 Jan 2019 | Published: 04 Jan 2019
|
|
|
Europe IT Priorities 2018
sponsored by ComputerWeekly.com
EGUIDE:
In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 17 Apr 2018 | Published: 17 Apr 2018
|
|
|
Networks in Transition: How Leaders are Addressing Multifaceted Challenges
sponsored by Verizon
WHITE PAPER:
Digital transformation efforts are skyrocketing – and these projects rely on a variety of resources across your IT networks. What's your network's threshold for handling these workloads? Take this whitepaper to figure out the top network deliverables you should prioritize when supporting digital transformation projects in 2019.
Posted: 15 Aug 2019 | Published: 15 Aug 2019
|
|
|
CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits
sponsored by ComputerWeekly.com
EZINE:
Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment.
Posted: 11 May 2020 | Published: 21 May 2020
|
|
|
CW Middle East ezine April 2018
sponsored by ComputerWeekly.com
EZINE:
The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right.
Posted: 05 Apr 2018 | Published: 12 Apr 2018
|
|
|
Red Hat, IBM and SAP: Collaborating on Bridging the Intelligent Enterprise with a Cloud-Native Future
sponsored by Red Hat
WHITE PAPER:
As new developments emerge in the cloud, companies are starting to realize that open, flexible solutions are needed to ensure their IT architecture can deal with whatever change the future brings. Read on to learn how Red Hat is partnering with IBM and SAP to create open, consistent development experiences across VMs, containers, and more.
Posted: 16 Oct 2020 | Published: 25 Jun 2020
|
|
|
Define Your Services for Fast and Accurate Service Delivery
sponsored by ServiceNow
WHITE PAPER:
How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
|
|
|
Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE:
Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018
|
|
|
|
|
|
