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Spiral Model

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Spiral Model Reports
 
How to Provide Customers with Better Help Desk Experiences with Luma, the Virtual Agent
sponsored by Serviceaide
PRODUCT OVERVIEW: Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Shifting Testing Left: How to Get it Right
sponsored by Sauce Labs
WHITE PAPER: The success of any organization today hinges on their ability to continuously deliver a flawless digital experience. It makes sense then, that shifting testing left in the development process is becoming common practice. Read this blog post to determine how to make the testing shift left cultural change in your organization.
Posted: 24 May 2019 | Published: 09 Apr 2019

Sauce Labs

Shining a Light on Technology Asset Management (TAM)
sponsored by Nlyte Software
WHITE PAPER: Complex and often oversaturated, the compute infrastructure of most organizations is not a happy place for IT pros. Inside, catch glimpses at what technology asset management (TAM) platforms offer to organizations and enterprises who might be juggling one too many technology pieces at once.
Posted: 20 May 2019 | Published: 20 May 2019

Nlyte Software

6 Ways Prototyping Can Take the Guesswork out of Product Strategy
sponsored by Magenic
WHITE PAPER: Read six tips on using prototyping in your organization here, and help to clarify ideas, set expectations, and craft strategy early on in your development lifecycle.
Posted: 24 May 2019 | Published: 30 Apr 2019

Magenic

AIOps in the Real World
sponsored by ServiceNow
ESSENTIAL GUIDE: Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.
Posted: 29 Apr 2019 | Published: 26 Apr 2019

ServiceNow

Top Five Data Center Trends to Watch in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE: Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on in 2019 – and how they're expected to impact data center operations.
Posted: 01 May 2019 | Published: 29 Apr 2019

ServiceNow

Infographic: Top 10 ways to improve Customer Experience
sponsored by ComputerWeekly.com
EGUIDE: As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
Posted: 16 May 2019 | Published: 16 May 2019

ComputerWeekly.com

Government Modernization: 5 Questions to Ask
sponsored by Dell EMC
WHITE PAPER: Use this resource to uncover the five key questions your organization should be asking to help position IT for modernization success.
Posted: 16 May 2019 | Published: 16 May 2019

Dell EMC

Management's Guide to Strategically Leverage Intelligent Technologies
sponsored by SAP
WHITE PAPER: Inside this report from IDC, explore the findings of survey results from nearly 2,000 mid-size decision makers and business leaders to learn what distinguishes laggards from best-run organizations – and how the latter category members are leveraging their position to get a leg up on competition.
Posted: 07 May 2019 | Published: 07 May 2019

SAP

Service Health with AIOps from ServiceNow
sponsored by ServiceNow
WHITE PAPER: Find out how machine learning and artificial intelligence tools can offer an alternative to traditional event management processes that can leave your systems vulnerable to outages.
Posted: 03 May 2019 | Published: 20 Feb 2019

ServiceNow
 

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