How to Leverage Quality Management to Transform the Customer Experience
sponsored by 8x8, Inc.
EBOOK:
Read this eBook to learn how you can better leverage quality management in your contact center, as well as 5 tips you can use to boost the effectiveness of your program
Posted: 11 May 2020 | Published: 11 May 2020
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Video: Rapid Bottleneck Identification: A Better Way to do Load Testing
sponsored by Oracle Corporation
VIDEO:
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
Posted: 02 Dec 2009 | Premiered: 28 Oct 2009
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Scalable Data Quality: A Seven Step Plan for Any Size Organization
sponsored by Melissa
WHITE PAPER:
No matter the size of your business, data quality is an absolute requirement for success. Learn the seven steps you need to develop a plan for data quality - one that scales to your growing business needs.
Posted: 07 Jun 2007 | Published: 01 Jun 2007
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Video Whitepaper: Rapid Bottleneck Identification: A Better Way to do Load Testing
sponsored by Oracle Corporation
WEBCAST:
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
Posted: 28 Oct 2009 | Premiered: Oct 28, 2009
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Salary Survey 2019/20 ASEAN
sponsored by ComputerWeekly.com
EGUIDE:
Over half of IT professionals in ASEAN received a pay rise in 2019, underscoring the growing demand for tech talent in the region. In this e-guide, we look at salary and benefits expectations, how skills shortages are driving the buoyant IT market, and why there's still room for improvement when it comes to women in IT.
Posted: 17 Feb 2020 | Published: 18 Feb 2020
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Project Brief: Inside Juniper's radical IT transformation
sponsored by ComputerWeekly.com
EGUIDE:
Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.
Posted: 14 Sep 2020 | Published: 15 Sep 2020
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The Skills Development Index™: What Type of Training Do You Need?
sponsored by Global Knowledge
WHITE PAPER:
Based on the 2019 edition of Global Knowledge’s IT Skills and Salary Report, uncover which areas of training IT professionals should concentrate their efforts on, which certifications will provide the most desirable skillsets, and more.
Posted: 14 Jan 2020 | Published: 31 Dec 2019
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Tension between IT and Security Professionals Reinforces Silos and Security Strain
sponsored by VMware
WHITE PAPER:
IT and security teams have a hard time seeing eye to eye. They are often siloed as a result, and this can be a major risk to network integrity. VMware commissioned Forrester Consulting to learn how consolidating IT and security could help improve security outcomes. Read their report to see the results and learn 3 key findings.
Posted: 31 Aug 2020 | Published: 31 May 2020
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Why use Robotic Process Automation?
sponsored by ComputerWeekly.com
EGUIDE:
In this e-guide, read more about the state of RPA adoption in Asia-Pacific, how different RPA players are addressing the needs of the market and what it takes for RPA projects to deliver on the technology's promises.
Posted: 19 Aug 2019 | Published: 20 Aug 2019
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MicroScope – June 2019: Sourcing IT among the clouds
sponsored by MicroScope
EZINE:
Outsourcing is changing as the anything-as-a-service model takes off.
Posted: 24 May 2019 | Published: 24 May 2019
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