In this e-guide learn how to protect your organization’s overall value by utilizing ITSM. Discover why it is important that your IT strategy and service desk operations go hand-in-hand, which three ITIL service operations to use to ensure value throughout the service lifecycle, and learn how service desk can prepare to support these activities.
Automated testing will shorten your development cycles, avoid cumbersome repetitive tasks and help improve software quality but how do you get started? The best practices discussed in this white paper help ensure results and a successful foundation for improving your software quality.
When it comes to IT projects, there are a number of common mistakes – and too often project managers avoid the problems that those mistakes create instead of facing them head on. Inside this white paper, learn about the 6 most common IT project mistakes and 3 ways to avoid them.
Mobile business intelligence is a process, not a project, and a journey rather than a destination. The case studies included represent two forms that mobile BI can take to empower the mobile worker and port existing applications. This paper discusses two different companies, their environments, reasons for going mobile and key success factors.
With more vendors entering the container market, it should be no surprise that their adoption rates are on the rise. Our experts have compiled the best advice for anyone considering a container adoption to give the best understanding of the first steps in laying out your strategy. Download this essential guide today!
Is your organisation ready to explore the benefits of cloud computing? Read this white paper from IBM and discover how an enterprise architecture approach can help you take the first critical steps to success with Cloud.
This Handbook offers guidelines for disaster recovery testing today, with a look at the variety of technologies and practices in use. You will find an expert Q&A outlining technologies that can make DR testing more effective. Another piece takes a look at how one company's quarterly DR test helped prepare them for Hurricane Sandy.
Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.