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Adidas: IT Self-Service in Action sponsored by ServiceNow CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries Posted: 03 Apr 2019 \| Published: 03 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

IT Strategy is Dead... so What's Next? sponsored by ServiceNow WHITE PAPER: IT leaders have an opportunity to become essential partners in the success of their organizations by developing an IT strategy that integrates with business strategy. Read this ebook to learn why an integrated strategy is critical for the future of your organization. Posted: 29 Apr 2019 \| Published: 20 Mar 2019 TOPICS: IT Consulting Services \| IT Management \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

Computer Weekly buyer's guide to mobile app development sponsored by ComputerWeekly.com EBOOK: In this 14-page buyer's guide, Computer Weekly looks at their expanding variety, how they create organisational structure and what they have to offer in terms of security. Posted: 27 Feb 2018 \| Published: 27 Feb 2018 TOPICS: Data Center Management \| IT Services \| Secure Application Development

Evolving to Hybrid Cloud for a Digital-First Business sponsored by Intel RESOURCE: Jump into this article to learn about the critical business use cases of hybrid cloud, including heightened IT service delivery, streamlined development workflows, and more. Posted: 04 Mar 2019 \| Published: 04 Mar 2019 TOPICS: Cloud Computing \| Hybrid clouds \| IT Infrastructure \| IT Management \| IT Services

CW Benelux ezine February 2019 sponsored by ComputerWeekly.com EZINE: Dutch military intelligence has released a lot of details about the attempt to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague. Posted: 31 Jan 2019 \| Published: 07 Feb 2019 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Hardware \| Cybersecurity \| Hackers \| IT Industry \| IT Management \| IT Services \| IT Workforce \| Robotics \| Robots \| Training and Educational Services \| Training Software

5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

South African Financial Services Company Gears Up for the Multi-cloud sponsored by Nutanix CASE STUDY: This IDC paper spotlights a South African financial services company that laid the foundation for an effective multi-cloud strategy with hyper-converged infrastructure. Read here for the takeaways. Posted: 14 Feb 2019 \| Published: 31 Dec 2018 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Hybrid clouds \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| Public Cloud \| Public cloud computing \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems

Automation 101: An Introduction to the Future sponsored by ConnectWise WHITE PAPER: Inside this eBook, read through a collection of tips and best practices for successfully incorporating automation into your own IT department. Posted: 05 Mar 2019 \| Published: 31 Aug 2018 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

Raising the Bar for Digital Employee Experience sponsored by Freshworks WHITE PAPER: In this white paper, discover 7 ways your IT service desk can contribute to a positive employee experience. Explore the technologies raising the bar for digital employee experience, and see what your service desk can do to improve employee satisfaction across your organization. Posted: 06 Jun 2019 \| Published: 06 Jun 2019 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Software \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Workforce \| Recruiters \| Recruiting Services \| Talent Management \| Workforce Management Software

CW Benelux May 2018 sponsored by ComputerWeekly.com EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned. Posted: 01 May 2018 \| Published: 01 May 2018 TOPICS: Computer Hardware \| Cybersecurity \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| Privacy Rights

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