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MSSP Reports
 
The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Sourcing and integrating managed services
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Bob Tarzey and Clive Longbottom look at the issues business managers need to take into account when deciding how to deploy applications and when they should consider turning to managed service providers (MSP) for resources and advice.
Posted: 19 May 2014 | Published: 19 May 2014

ComputerWeekly.com

HIPAA Compliance: A Rx for MSP Business Growth
sponsored by RapidFire
WHITE PAPER: Read the following e-book to view the benefits of building a robust and potent HIPAA compliance service offering in order to protect your customers and their clients, and the return on investment of doing so in your enterprise.
Posted: 04 Dec 2019 | Published: 04 Dec 2019

RapidFire

The MPS opportunity for SMBs
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Louella Fernandes and Clive Longbottom examine the need for Managed Print Services (MPS) and how SMBs are faring as they embark on their MPS journey.
Posted: 14 Oct 2014 | Published: 14 Oct 2014

ComputerWeekly.com

The KPIs You Should Be Measuring
sponsored by ConnectWise
WHITE PAPER: This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 05 Nov 2019 | Published: 04 Nov 2019

ConnectWise

Cloud-Based Security Threats Present Challenges and Opportunities for MSPs
sponsored by Webroot
WHITE PAPER: This guide explores the current cloud-based security threats and how MSPs can face the challenge head on.
Posted: 15 Apr 2014 | Published: 31 Dec 2013

Webroot

Webroot Projects Appleby as it Grows into the Largest Offshore Law Firm in the World
sponsored by Webroot
CASE STUDY: This case study describes how the leading offshore law firm Appleby Global leveraged the right security service in order to overcome the security challenges introduced by business growth – including web policy inconsistency, managerial complexity, and more.
Posted: 02 Aug 2013 | Published: 02 Aug 2013

Webroot

How IFCG Protects Their Data With Managed Security
sponsored by No Panic Computing
CASE STUDY: Independent Financial Concepts Group (IFGC) knew that they needed a solution to help them configure, secure and support the devices containing sensitive information at a low cost. Read on to learn who IFGC turned to in order to help them do just that.
Posted: 14 Jun 2013 | Published: 14 Jun 2013

No Panic Computing

How to Overcome Security Skills Deficiencies
sponsored by IBM
WHITE PAPER: This Forrester Research report explores how security leaders are confronting the challenges in recruiting and retaining technical security architects, specialists and staff, paying special attention to how managed security services providers (MSSPs) are critical to staying one step ahead of the security curve. View now to learn more!
Posted: 26 Jul 2013 | Published: 31 May 2013

IBM

Presentation Transcript: Customer Experience Focused Transformation
sponsored by Alcatel-Lucent
PRESENTATION TRANSCRIPT: This presentation transcript discusses Telecom Service Provider Transformations as well as business strategies and models to improve quality of experience, including customer experience management planning and the role-managed services can play in this transformation.
Posted: 14 Apr 2011 | Published: 14 Apr 2011

Alcatel-Lucent
 

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