Knowledge Officers

EBOOK: Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

WHITE PAPER: Next-generation ITAM platforms are making it much easier to track hardware and software by offering a snapshot of IT assets to increase visibility and reduce risk. Download this white paper to see how a single system of action can help your organization drive down costs, reduce compliance risk and extend workflow intelligence across IT.

Posted: 28 Jan 2021 | Published: 28 Jan 2021

WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

Posted: 02 Feb 2021 | Published: 02 Feb 2021

WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

Posted: 22 Jan 2021 | Published: 02 Feb 2021

RESOURCE: This Magic Quadrant report from Gartner uncovers vendors in the enterprise ITSM markets that can help organizations build up their current and future IT roadmaps.

Posted: 05 Jan 2021 | Published: 06 Oct 2020

WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in an ever changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

VIDEO: Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.

Posted: 20 Jan 2021 | Premiered: 24 Sep 2020

EBOOK: It can take up to 200 days to identify a security breach – which is a long and costly period of time for a company of any size. Download this eBook to discover the various ways your MSP can protect itself and your customers, including how to determine the right security assessment, how to protect the MSP in the future and more.

Posted: 25 Jan 2021 | Published: 25 Jan 2021

EZINE: Computer Weekly's annual IT priorities survey was carried out before the arrival of Covid-19 disrupted business plans. It found that more than half of the IT leaders in the Benelux region expected budgets to be higher this year than last, and digital transformation was to be the main recipient of budget increases.

Posted: 24 Apr 2020 | Published: 07 May 2020

WHITE PAPER: Download this white paper to explore the main reasons why organizational agility is becoming increasingly important and learn some tips and tricks for how adaptive planning can make your organization more agile.

Posted: 28 Jan 2021 | Published: 28 Jan 2021