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Supporting a Multichannel Contact Center
sponsored by SearchCRM
EGUIDE: Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
Posted: 13 Feb 2013 | Published: 13 Feb 2013

SearchCRM

Preparing for the Web 2.0 World: How Enterprises Need to Think About Emerging Social Technologies
sponsored by Sun Microsystems, Inc.
ANALYST REPORT: IDC expects that the significant adoption of Enterprise 2.0 technologies in the enterprise will have a dramatic impact on how organizations capture, discuss, distribute, and protect their information. If companies are not already planning for this change, they will find themselves increasingly exposed and vulnerable.
Posted: 13 Aug 2009 | Published: 01 Apr 2009

Sun Microsystems, Inc.

Five guidelines for avoiding common social-collaboration challenges in case management
sponsored by IBM
EGUIDE: This Tip Guide offers expert advice for avoiding social/collaborative headaches in case management. Also included are key findings from ebizQ.com's own just-completed survey of business and IT professionals who are using case management at their organization.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Nine Keys to Innovation Management 2.0
sponsored by Spigit
WHITE PAPER: Innovation is a hot topic right now, but it's never actually gone out of style. This paper highlights the nine keys to seizing the opportunity of Innovation Management 2.0.
Posted: 31 May 2011 | Published: 31 May 2011

Spigit

SpigitEngage for Sharepoint
sponsored by Spigit
TRANSCRIPT: This transcript of a Spigit webcast explains how you can leverage the existing investment and knowledge of Sharepoint to tap into powerful idea management using SpigitEngage for Sharepoint.
Posted: 23 Jun 2011 | Published: 23 Jun 2011

Spigit

Tip-Guide: Business Analytics: Considering the Spectrum of Analysis
sponsored by SAP America, Inc.
EGUIDE: In this Tip Guide, industry expert David Loshin will explore key business questions to consider when mapping the business users’ expectations into a realistic plan for source data selection, evaluation, preparation, and analysis.
Posted: 02 Nov 2011 | Published: 02 Nov 2011

SAP America, Inc.

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
sponsored by eGain Communications Corp.
WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

Using analytics in DCM: Techniques and tips for doing the job well
sponsored by IBM
EGUIDE: Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information.
Posted: 18 Nov 2011 | Published: 07 Nov 2011

IBM

Business Analytics and Optimization for the Intelligent Enterprise
sponsored by IBM
WHITE PAPER: Executives recognize that new analytics capabilities, coupled with advanced business process management, signal a major opportunity to create business advantage. Those who have the vision to apply new approaches are building intelligent enterprises positioned to thrive.
Posted: 07 Oct 2009 | Published: 08 Apr 2009

IBM

Delivering ROI with Enterprise Social Computing
sponsored by NewsGator
WHITE PAPER: This paper will demonstrate how social computing solutions can help improve three core areas of your business: 1)Reducing expenditures 2)Leveraging current investments 3)Improving operating efficiency
Posted: 08 May 2009 | Published: 01 Apr 2009

NewsGator
 
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