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KM Reports
 
The Future of Corporate IT
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This research study from CEB identifies five opportunities for CIOs to drive productivity and growth as organisations adopt new working practices.
Posted: 05 Jun 2013 | Published: 05 Jun 2013

ComputerWeekly.com

Connect & Optimize Office 365 with Intelligent Information Management
sponsored by M-Files
BROCHURE: View this brochure to learn how M-Files can help your organization connect and optimize Microsoft Office 365 with intelligent information management.
Posted: 20 Aug 2019 | Published: 20 Aug 2019

M-Files

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Strategies for Profitable Growth: Sap for Professional Services
sponsored by SAP America, Inc.
WHITE PAPER: With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p...
Posted: 24 Mar 2008 | Published: 01 Apr 2005

SAP America, Inc.

Tip Guide: Analytics in dynamic case management: Strategies, tactics and expert insights
sponsored by IBM
EGUIDE: This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
Posted: 07 Dec 2011 | Published: 05 Dec 2011

IBM

Modernizing Insurance Legacy Systems for a Leading Provider of Annuity Products
sponsored by Infosys Technologies Limited
CASE STUDY: Project management processes that are not standardized can extend project timelines and lead to product poor quality and unsatisfied customers. Discover how system knowledge management can improve availability by reducing manual dependence.
Posted: 08 Feb 2007 | Published: 01 Jan 2007

Infosys Technologies Limited

Cloud-based CRM's Market and Capabilities
sponsored by Oracle Corporation UK Ltd
EGUIDE: Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.
Posted: 11 Nov 2016 | Published: 09 Nov 2016

Oracle Corporation UK Ltd

Four tried-and-true best practices for effective case management
sponsored by IBM
EGUIDE: In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Improve Test Productivity and Product Quality through Test Management
sponsored by TechExcel
WHITE PAPER: QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
Posted: 12 Mar 2007 | Published: 01 Mar 2007

TechExcel

Research Report: Using Operational Business Intelligence for Intra-Day Analysis and Decision Making
sponsored by Information Builders
WHITE PAPER: Learn about the evolution of operational business intelligence (BI), the components of an operational BI solution, and the experiences of four companies that have implemented real-world, operational BI solutions.
Posted: 21 Jun 2007 | Published: 01 Jun 2007

Information Builders
 
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