KM

RESOURCE: Businesses should turn to knowledge management to ensure the capture, storage, and sharing of all their information. In this guide, learn the ins and outs of knowledge management, how remote workers affect the situation, 4 keys to success and more.

Posted: 16 Jul 2018 | Published: 16 Jul 2018

WHITE PAPER: Download this white paper to find out how and why the start of a new chapter for your business is a great time to scale your customer service in a smart way and uncover 5 myths and realities of building a knowledge base for your customer self-service operation.

Posted: 26 Nov 2018 | Published: 26 Nov 2018

ESSENTIAL GUIDE: Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

Posted: 01 Feb 2012 | Published: 05 Sep 2011

RESOURCE: Digital workplace strategies attempt to tackle various issues that plague businesses by providing better collaboration and knowledge management. In this resource, explore 5 characteristics of a thriving digital workplace and 6 steps to get your digital journey started today.

Posted: 17 Jul 2018 | Published: 17 Jul 2018

EGUIDE: Great case management results don't happen by magic, and they don't even happen just by hard work. They're often due to following proven best practices. This e-guide will introduce readers to our tried-and-true best practices for effective case management and five potential barriers to successful case outcomes—and advice for addressing them.

Posted: 15 Nov 2011 | Published: 15 Nov 2011

RESOURCE: This resource looks at 3 potential content management pitfalls that can affect marketing campaigns. Learn how to create unified access to content with centralized management, leverage real-time collaboration tools, and more.

Posted: 06 Feb 2017 | Published: 31 Dec 2016

WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.

Posted: 17 Feb 2010 | Published: 17 Feb 2010

EGUIDE: Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well.

Posted: 21 Nov 2011 | Published: 17 Nov 2011

EGUIDE: In this Tip Guide, industry expert David Loshin will explore key business questions to consider when mapping the business users’ expectations into a realistic plan for source data selection, evaluation, preparation, and analysis.

Posted: 02 Nov 2011 | Published: 02 Nov 2011

WHITE PAPER: In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.

Posted: 07 May 2010 | Published: 06 May 2010