IT in Europe - May 2012
sponsored by SearchSecurity.com
EZINE:
While network access control (NAC) technology seemed to disappear into the great beyond just a year ago, it is ready to resurface with a vengeance. However, the technology will need to resurge with better controls, especially as the consumerisation of IT and bring your own device (BYOD) trends overtake the enterprise.
Posted: 22 Jun 2012 | Published: 15 Jun 2012
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Bulletproof knowledge transfer - HP Knowledge Transition Accelerator for SAP
sponsored by Hewlett-Packard Enterprise
WHITE PAPER:
Access the following white paper to uncover a more effective, accurate, and faster knowledge-capture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more.
Posted: 05 Mar 2014 | Published: 05 Mar 2014
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Oracle Database 11g Application Development
sponsored by Oracle Corporation
WHITE PAPER:
Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools.
Posted: 20 Nov 2007 | Published: 01 Jun 2007
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DCM serves as a useful tool for a business approach to process management
sponsored by IBM
EGUIDE:
Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.
Posted: 21 Nov 2011 | Published: 21 Nov 2011
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Tip Guide: Analytics in dynamic case management: Strategies, tactics and expert insights
sponsored by IBM
EGUIDE:
This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
Posted: 07 Dec 2011 | Published: 05 Dec 2011
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The Power of Transformational Knowledge
sponsored by Oracle Corporation
WHITE PAPER:
In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
Posted: 06 Jan 2014 | Published: 06 Jan 2014
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Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER:
Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014
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Making Web 2.0 Work for Your Enterprise: Internal Deployments
sponsored by Oracle Corporation
WHITE PAPER:
Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market.
Posted: 03 Apr 2009 | Published: 01 Aug 2008
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Four tried-and-true best practices for effective case management
sponsored by IBM
EGUIDE:
In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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How to Implement an ECM/BPM Strategy with IBM Products in the SAP Environment
sponsored by IBM Software Group
WHITE PAPER:
This paper shows how SAP customers, with the help of IBM's ECM (enterprise content management) products, are able to implement a unified content strategy.
Posted: 03 Aug 2007 | Published: 01 Apr 2007
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