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KM White Papers (View All Report Types)
 
3-2-1 Contact the Call Center
sponsored by SearchCRM
WHITE PAPER: Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
Posted: 31 Jan 2013 | Published: 31 Jan 2013

SearchCRM

How to Implement an ECM/BPM Strategy with IBM Products in the SAP Environment
sponsored by IBM Software Group
WHITE PAPER: This paper shows how SAP customers, with the help of IBM's ECM (enterprise content management) products, are able to implement a unified content strategy.
Posted: 03 Aug 2007 | Published: 01 Apr 2007

IBM Software Group

State of the Portal Market
sponsored by Oracle Corporation
WHITE PAPER: The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
Posted: 14 Jan 2009 | Published: 14 Jan 2009

Oracle Corporation

Research Report: Using Operational Business Intelligence for Intra-Day Analysis and Decision Making
sponsored by Information Builders
WHITE PAPER: Learn about the evolution of operational business intelligence (BI), the components of an operational BI solution, and the experiences of four companies that have implemented real-world, operational BI solutions.
Posted: 21 Jun 2007 | Published: 01 Jun 2007

Information Builders

Improve Test Productivity and Product Quality through Test Management
sponsored by TechExcel
WHITE PAPER: QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
Posted: 12 Mar 2007 | Published: 01 Mar 2007

TechExcel

Tying the Shop Floor to the ERP System
sponsored by Plex Systems
WHITE PAPER: ERP on the Shop Floor is as critical to the viability of the enterprise as any component in the execution of manufacturing. High performing manufacturers have found that full integration of real-time operational data collected from the shop floor to the top floor is key to reducing costs, streamlining operations and improving customer satisfaction.
Posted: 31 Mar 2009 | Published: 31 Mar 2009

Plex Systems

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Making Business Relevant Information Instantly Available to More Users
sponsored by SAP
WHITE PAPER: Executives, managers, and business users need the ability to quickly discover, collect, analyze, and share relevant information and they need to be able to answer their own questions as they have them. Read this quick report to learn more about a solution that addresses just these needs.
Posted: 19 Jun 2009 | Published: 19 Jun 2009

SAP

The Power of Transformational Knowledge
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
Posted: 06 Jan 2014 | Published: 06 Jan 2014

Oracle Corporation

IBM FileNet Email Manager
sponsored by IBM ECM
WHITE PAPER: Read why organizations should consider solutions that provide the more extensive business benefits of email management capabilities and not just the basic operational benefits of email archiving.
Posted: 05 Sep 2007 | Published: 01 Jan 2007

IBM ECM
 
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