Interactive Courseware

WHITE PAPER: Forward-thinking organizations are turning to enterprise learning in their quest to be better informed, better skilled, better supported at the point of need, and more competitive in their respective marketplaces.

Posted: 10 Apr 2008 | Published: 01 Apr 2007

EBOOK: Read this eBook to explore 5 best practices that can help you accelerate Salesforce app development and improve user experience.

Posted: 16 Oct 2020 | Published: 16 Oct 2020

WHITE PAPER: Amid the shift to remote work, organizations are realizing the advantages of using tools like AI to assist in the hiring process. Get expert insight on how AI is—and will continue to—impact employee hiring, engagement and retention in this paper.

Posted: 13 Jan 2021 | Published: 13 Jan 2021

ANALYST REPORT: This report explains the secret to achieving sustainable remote work—building a “connected culture.” Read it here to learn how to get started, with 5 trends and highlights from a recent global study of remote office workers.

Posted: 15 Dec 2020 | Published: 31 Jul 2020

WHITE PAPER: Transitioning to remote work has presented a lot of challenges for contact centers. Download this playbook to learn what strategies and tools you can implement today in your contact center to better support agents and customers during emergency situations.

Posted: 17 Dec 2020 | Published: 17 Dec 2020

WHITE PAPER: Most customer service agents are now working from home and it’s likely to stay that way. Cloud-based contact center management platforms point the way forward in this new normal and have the potential to improve the customer experience. Download this whitepaper to learn more about why you should change over to a cloud-based contact center platform.

Posted: 18 Dec 2020 | Published: 18 Dec 2020

WEBCAST: Delivering a good experience—both for employees and customers—is crucial to overall success, which is why many organizations decide to implement an experience management platform. Learn about NWN’s experience management offering and the benefits you could achieve with it in this video.

Posted: 12 Nov 2020 | Premiered: Nov 12, 2020

CASE STUDY: Learn how Southern Company Gas was able to create a digital employee experience that everyone could enjoy with the help of SocialChorus’ FirstUp platform in this case study.

Posted: 17 Dec 2020 | Published: 17 Dec 2020

EBOOK: Implementing a Microsoft Teams Phone System can be complicated, which is why CallTower put together this comprehensive guidebook. Grab your copy to explore their 5-step process and tips for getting started.

Posted: 07 Oct 2020 | Published: 07 Oct 2020

DATA SHEET: Virtual training brings the classroom experience online, without the travel expenses. Open up this resource to learn about the key features and benefits of virtual training with Red Hat, offering instructor-led classes and virtual labs for your employees.

Posted: 03 Feb 2021 | Published: 03 Feb 2021