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FSP Reports
 
MicroScope – December 2019: Time for change
sponsored by MicroScope
EZINE: In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider
Posted: 04 Dec 2019 | Published: 06 Dec 2019

MicroScope

Computer Weekly - 28 July 2020: Meet the CIO connecting IT in the most inhospitable environments
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we discuss the challenges of running global IT in the world of copper mining. We look at how tech vendors are adapting their products to meet the lockdown demands of working from home. And we examine how zero-trust methods can help secure container technology. Read the issue now.
Posted: 24 Jul 2020 | Published: 28 Jul 2020

ComputerWeekly.com

CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant
sponsored by ComputerWeekly.com
EZINE: In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries.
Posted: 02 Jan 2020 | Published: 09 Jan 2020

ComputerWeekly.com

Security Benefits of Open Virtualized RAN
sponsored by Red Hat
ANALYST REPORT: Avoiding vendor lock-in and the ability to build best-of-breed capabilities are very valuable benefits of open architectures, but many overlook another key benefit – improved security. In this 451 Research report, learn how open virtualized RAN infrastructure offers security and flexibility benefits, both for 4G and 5G networks.
Posted: 10 Nov 2020 | Published: 31 May 2020

Red Hat

Introduction to Perspectium
sponsored by ServiceNow
WEBCAST: This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

ServiceNow

Understanding the Real Cost of Your Business Phone System
sponsored by Avaya
WHITE PAPER: Many organizations are keeping their phone systems on-premise. Generally, they cite that it would be cheaper to remain on-premise than it would be to go and purchase a cloud phone system… or would it? Study this white paper to learn the top 5 hidden costs of legacy phone systems and how they compare to cloud systems.
Posted: 03 Aug 2020 | Published: 03 Aug 2020

Avaya

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Now Platform® Paris release Fact Sheet
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn about ServiceNow’s Now Platform Paris release and its features, as well as the benefits you could achieve with it.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

ServiceNow

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

AIOps 101: The Essential Guide to Everything AIOps
sponsored by ServiceNow
EGUIDE: There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.
Posted: 19 Jan 2021 | Published: 15 Jan 2021

ServiceNow
 
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