Robotic Process Automation has emerged in recent years as one way to modernise the ERP systems that run the entire gamut of business processes for many organisations. Download this e-guide and read more about how the advance of the robots continues.
In this week's Computer Weekly, we reveal our annual list of the 50 most influential women in UK technology, and interview this year's winner – investor and entrepreneur Sherry Coutu – to learn her thoughts on how to improve diversity in the IT workforce. Read the issue now.
In this week's Computer Weekly, Amazon has opened its first 'just walk out' grocery store in the UK, but is it the right time to hit the high street? We examine the human and technical issues around email security. And we analyse Microsoft's $19bn purchase of voice recognition supplier Nuance. Read the issue now.
Within 20 years technology could automate as many as two thirds of middle-ranking job, meaning employers will find it difficult to find the people with the high-level skills they need. This changing demographic has led to a spurt of technological innovation in Human Resources as companies gear up for the recruitment wars that lie ahead.
What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.