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How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK: In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

Liongard

Computer Weekly – 20 October 2020: Why is IBM splitting in two and what does it mean for CIOs?
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, IBM is splitting in two, hiving off its services business to focus on hybrid cloud – we examine what it means for CIOs. Our new buyer's guide looks at how intelligent workload management can cut cloud complexity. And we analyse how getting backup right can help tackle ransomware threats. Read the issue now.
Posted: 19 Oct 2020 | Published: 20 Oct 2020

ComputerWeekly.com

It’s Time! Migrate to the Cloud
sponsored by Zoom Video Communications
RESOURCE: Many of your business applications have already migrated to the cloud. Next up in your cloud migration strategy is moving your outdated on-premise PBX to a cloud service. In the blog post, learn about the benefits of moving to the cloud with Zoom Phone.
Posted: 08 Oct 2020 | Published: 04 Feb 2020

Zoom Video Communications

CallTower Delivers Native Integrated Office 365 Microsoft Teams Experience
sponsored by CallTower, Inc.
DATA SHEET: CallTower delivers a Native Office 365 Microsoft Teams experience with global calling plans empowered by a 24/7/365 US-based client services team. The solution helps to ensure a personalized implementation, adoption, training and support strategy. Want to learn more? Download this solution brief.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

CallTower, Inc.

Making Technology an Integral Part of Your Employee Experience Strategy
sponsored by Salesforce
WHITE PAPER: Dive into this research report from Harvard Business Review to learn about employee experience strategies, by the numbers. Plus, discover critical tech tools to help with employee productivity and efficiency in your organization.
Posted: 08 Dec 2020 | Published: 08 Dec 2020

Salesforce

IT Service Management Book of Knowledge
sponsored by ServiceNow
EBOOK: Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.
Posted: 09 Oct 2020 | Published: 09 Oct 2020

ServiceNow

AIOps 101: The Essential Guide to Everything AIOps
sponsored by ServiceNow
EGUIDE: There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.
Posted: 19 Jan 2021 | Published: 15 Jan 2021

ServiceNow

Monitoring & Alerting: Best Practices Guide
sponsored by LogicMonitor
WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

LogicMonitor

Transform ITSM for the Modern Digital Economy
sponsored by BMC
WHITE PAPER: In the digital economy, end-users need IT experiences to be innovate, intuitive and automated. Download this white paper to discover four key elements for modernizing ITSM through engaging user experiences, including collaborative knowledge and resolution, autonomous, data-driven experiences and more.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

BMC

Why On-Premise Phone Solutions Fall Short in Supporting Remote Workforces
sponsored by Zoom Video Communications
RESOURCE: On-premise phone – it’s worked so well for so long, but now that companies are required to support multitudes of remote employees, the functionality is no longer there (and neither is the phone). Now, thanks to technological innovation, phone can now be placed in the cloud to support remote users. Read this brief article to learn more.
Posted: 13 Oct 2020 | Published: 21 Apr 2020

Zoom Video Communications
 

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