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5 best practices for resilient, reliable, remote IT services
sponsored by ServiceNow
WHITE PAPER: This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.
Posted: 01 Feb 2021 | Published: 01 Feb 2021

ServiceNow

CW Europe - December 2020-February 2021: Tour de France fans get a virtual experience
sponsored by ComputerWeekly.com
EZINE: The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an "enhanced experience" for race fans who could not be at the roadside because of Covid restrictions.
Posted: 26 Nov 2020 | Published: 10 Dec 2020

ComputerWeekly.com

Autumn 2020 Doppler Report
sponsored by HPE and Intel®
WHITE PAPER: As digital transformation efforts accelerate, how do organizations keep sight of their main goals? And what are common factors that can serve as a framework to keep those goals on track? Download this Doppler report to explore the answer to those questions and more.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

HPE and Intel®

From PBX to Cloud – How CIOs Take Their Workplace Communications to the Next Level
sponsored by Fuze
WEBCAST: The global pandemic has suddenly changed economies, business models, and millions of jobs, and is pushing people to work exclusively from home. And for the CIO, this has highlighted that their existing, on-premises PBX telephony systems may no longer be fit for that purpose. Watch this webcast to learn more.
Posted: 23 Nov 2020 | Premiered: Nov 23, 2020

Fuze

Adapting IT operations to uncertain times
sponsored by ServiceNow
WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020

ServiceNow

Inside India: The world's IT powerhouse
sponsored by ComputerWeekly.com
EGUIDE: The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them?
Posted: 12 Aug 2020 | Published: 12 Aug 2020

ComputerWeekly.com

Calltower’s Native Microsoft Teams Direct Routing Delivered A Major League Upgrade for Franklin Sports
sponsored by CallTower, Inc.
CASE STUDY: Franklin Sports, a leading sporting good brand know world-wide, was looking to upgrade their communication system. In this case study, learn why Franklin Sports decided to work with CallTower and review the benefits that they saw after implementing CallTower’s Native Microsoft Teams Direct Routing.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

CallTower, Inc.

How to get closer to the Holy Grail of IT operations management
sponsored by ServiceNow
WHITE PAPER: Self-healing organizations –using AI-driven ITOM to predictively detect issues and resolve them automatically – are a huge, yet unattainable, goal for CIOs. Open up this white paper to learn how to harness AIOps to improve predictability, observability, and real-time decision making to get your organization one step closer to self-healing.
Posted: 07 Apr 2021 | Published: 07 Apr 2021

TOPICS:  IT Services
ServiceNow

Integrated Cloud Phone and Contact Center: The Smart Option
sponsored by RingCentral
WHITE PAPER: In this white paper, learn why organizations and moving their phone systems to the cloud and uncover the benefits of combining cloud phones and contact centers.
Posted: 16 Dec 2020 | Published: 16 Dec 2020

RingCentral

Computer Weekly - 28 July 2020: Meet the CIO connecting IT in the most inhospitable environments
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we discuss the challenges of running global IT in the world of copper mining. We look at how tech vendors are adapting their products to meet the lockdown demands of working from home. And we examine how zero-trust methods can help secure container technology. Read the issue now.
Posted: 24 Jul 2020 | Published: 28 Jul 2020

ComputerWeekly.com
 

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