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Integrated cloud phone and contact centre: the smart option sponsored by RingCentral WHITE PAPER: In this white paper, learn why organizations and moving their phone systems to the cloud and uncover the benefits of combining cloud phones and contact centers. Posted: 16 Dec 2020 \| Published: 16 Dec 2020 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| IP Telephony \| Telephone Switches \| Telephones \| Telephony Services \| Telephony Systems \| VoIP

A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow sponsored by ServiceNow EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption. Posted: 12 Feb 2021 \| Published: 12 Feb 2021 TOPICS: IT Infrastructure \| IT Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

Future Of The Msp Industry Research Report sponsored by LogicMonitor RESEARCH CONTENT: LogicMonitor wanted to understand how MSPs evolve over time and to uncover IT leaders views on IT automation, cloud migration and business continuity in the face of unexpected crises. Download this research report to discover key findings from this study as well as some recommendations for MSPs for your organization. Posted: 19 Jan 2021 \| Published: 19 Jan 2021 TOPICS: IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Workforce

7 benefits of switching from on-premises PBX to the cloud sponsored by RingCentral RESOURCE: 81% of organizations are currently using or plan to migrate to cloud telephony solutions in the next 2 years, according to a recent survey. In this infographic, uncover the dramatic advantages cloud-based PBX systems offer over on-premises solutions. Posted: 14 Dec 2020 \| Published: 14 Dec 2020 TOPICS: Cloud Computing \| Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Telephone Switches \| Telephones \| Telephony Services \| Telephony Systems

2021 UKI Salary Survey Analysis Video sponsored by ComputerWeekly.com EGUIDE: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021 and the current diversity landscape residing in the UK tech sector. Posted: 30 Mar 2021 \| Published: 30 Mar 2021 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce

IR35 reforms: Confusion over who pays employers' NI leaves IT contractors out of pocket sponsored by ComputerWeekly.com EGUIDE: Litigators are circling as thousands of contractors realise that the 2017 roll-out of IR35 reforms to the public sector may have resulted in unlawful tax deductions – and the private sector could be next. Posted: 26 Mar 2021 \| Published: 26 Mar 2021 TOPICS: IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Workforce

2020 Media Consumption Series - Why sponsored by ComputerWeekly.com EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open? Posted: 06 May 2021 \| Published: 06 May 2021 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems \| Outsourcing

CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase sponsored by ComputerWeekly.com EZINE: Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result. Posted: 14 Feb 2020 \| Published: 27 Feb 2020 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Software Industry \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Management \| IT Services \| Security \| Security Management

CW Europe - March-May 2020: Experts examine Dutch government's IT problems sponsored by ComputerWeekly.com EZINE: Technology experts discuss the challenges and potential solutions to the Netherlands government's IT problems. Posted: 02 Mar 2020 \| Published: 12 Mar 2020 TOPICS: Artificial Intelligence \| Data Analytics \| Data Security \| Financial Services \| IT Management Services \| IT Services \| Security Policies \| Security Software

Deliver smart, responsive IT services in an always changing world sponsored by ServiceNow WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in an ever changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics. Posted: 12 Feb 2021 \| Published: 12 Feb 2021 TOPICS: Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| IT Infrastructure \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

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