Tech Support White Papers

WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

Posted: 02 Apr 2009 | Published: 30 Dec 2008

WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.

Posted: 10 Jul 2008 | Published: 16 May 2008

WHITE PAPER: In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

Posted: 02 Apr 2009 | Published: 02 Apr 2009

WHITE PAPER: Information security professionals are facing a growing amount of pressure. This survey provides detailed insight into the important trends and opportunities emerging in the information security profession worldwide.

Posted: 03 Jun 2008 | Published: 03 Jun 2008

WHITE PAPER: With the explosion of data, storage environments are becoming more complex. Poorly designed storage infrastructures are putting companies at risk. Download this study to learn how storage managers built stronger storage management teams and environments.

Posted: 31 Jul 2006 | Published: 01 Jul 2006

WHITE PAPER: Learn about the seven types of hard questions you are likely to see on the CISSP examination and the best approaches for solving them.

Posted: 03 Apr 2006 | Published: 01 Mar 2006

WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...

Posted: 19 Nov 2007 | Published: 01 Mar 2007

WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).

Posted: 06 Jul 2006 | Published: 01 Jan 2005

WHITE PAPER: The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.

Posted: 14 Apr 2009 | Published: 09 Sep 2008

CASE STUDY: Lakeville Area Public Schools, a district south of Minneapolis, has been growing rapidly, now supporting almost 11,000 students across 20 buildings. Discover how Jamf Pro helped them keep their tech support hours down and successfully navigate budget cuts with ease. in this case study.

Posted: 11 Jun 2024 | Published: 11 Jun 2024

EZINE: In this week's Computer Weekly, we talk to the CIO of The Football Association about how technology supports the national game from grassroots to the England teams. 5G Advanced is here – we report from MWC 2024 on the next steps for the mobile industry. And we examine the latest developments in the retail tech sector. Read the issue now.

Posted: 08 Mar 2024 | Published: 12 Mar 2024

EZINE: In this week's Computer Weekly, we examine the global tech sector response to the invasion of Ukraine, and how hackers are responding to calls for an IT army to target Russia. Our latest buyer's guide looks at cloud-based ERP and other business applications. And IBM's UK chief tells us how Big Blue is reinventing itself. Read the issue now.

Posted: 14 Mar 2022 | Published: 15 Mar 2022

ASSESSMENT TOOL: This brief survey is designed to help you assess your employee tech experience. By taking the survey, you will gain insights into device personalization, training, collaboration, and support, helping your business deliver exceptional end-user experiences. Access the survey now to optimize your user lifecycle management.

Posted: 23 Sep 2024 | Published: 24 Sep 2024

EGUIDE: In this e-guide, read about the impact of the COVID-19 outbreak on the APAC tech sector, what tech vendors in the region are doing to support organisations during this difficult period and how the pandemic could spur businesses to dial up their digitisation efforts.

Posted: 08 Feb 2021 | Published: 26 Mar 2020

EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

Posted: 27 Sep 2021 | Published: 28 Sep 2021

EZINE: In this handbook, Computer Weekly looks at what it takes to make it in Asia-Pacific's cyber security industry.

Posted: 23 Jun 2022 | Published: 23 Jun 2022

WHITE PAPER: To prove IT support's business value, leaders must connect IT metrics to business outcomes. Learn how to build KPIs that showcase IT's impact on time savings, cost reduction, employee productivity, and customer satisfaction. Read the e-book to discover how to effectively communicate IT's strategic value.

Posted: 16 May 2024 | Published: 16 May 2024

WHITE PAPER: Today, many IT teams are struggling to mitigate risks, especially when it comes to trying to manage budgets that can enable resources to better focus on strategic initiatives that drive critical business priorities. Browse this white paper to learn more.

Posted: 16 Nov 2023 | Published: 16 Nov 2023

EZINE: In this week's Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals' wages and job security. A potentially deadly cyber attack on a US water plant highlight the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now.

Posted: 15 Mar 2021 | Published: 16 Feb 2021

CASE STUDY: Hyundai Motor Group leveraged third-party maintenance from Rimini Street to reduce Oracle Database costs by 50%, freeing up budget for strategic IT investments. The elevated support quality and responsiveness also ensured mission-critical system uptime. Read the full case study to learn more.

Posted: 16 Aug 2024 | Published: 21 Aug 2024

WEBCAST: To thrive in 2024, marketers need to truly understand how tech buyers buy, what content will support them on their journey, and how to influence them where they consume buy-cycle information. Watch the first episode of this TechTarget series to learn how marketers can build laser-focused messaging and content that truly converts.

Posted: 04 Apr 2024 | Premiered: Apr 4, 2024

BLOG: Remote support with visual engagement can help organizations boost first call resolution and customer satisfaction scores. Learn how this technology empowers faster issue resolution and better customer experiences. Read the full blog post to discover more.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

CASE STUDY: Regensight, a med-tech and pharma company, was searching for a smart solution to remotely connect to their theranostic (therapy and imaging diagnostics) platforms, considered one of the most advanced forms of personalized and precision medicine. In this video, discover why they chose TeamViewer for their remote access needs.

Posted: 16 Mar 2024 | Published: 16 Mar 2024

INFOGRAPHIC: In this infographic, you'll discover a 6-step checklist to future-proof your workforce with AI-enabled PCs. By reading, you'll learn how to assess your current tech, secure the right support, and empower your teams to thrive in the AI era. Tap in now to find out how you can unlock new levels of productivity, collaboration, and creativity.

Posted: 31 Oct 2024 | Published: 06 Nov 2024

EGUIDE: With an explosion of IoT devices and continued growth of IT consumerization, market researchers see an opportunity for vendors with new-age remote support products. Uncover independent analysts' opinions of a live-video support tool and understand how it differentiates from competitors like Apple's FaceTime or Google Hangouts.

Posted: 08 Feb 2021 | Published: 10 Mar 2017

EZINE: In this week's Computer Weekly, after Microsoft's recent acquisition of GitHub, we examine the software giant's tools for embracing open source developers. Also, secretary of state for digital, culture, media and sport Matt Hancock talks about growing the UK digital economy and supporting the tech sector. Read the issue now.

Posted: 08 Feb 2021 | Published: 15 Jun 2018

BLOG: In an environment characterized by its swift pace and constant evolution, caregivers necessitate purpose-built equipment and reliable technology that supports them seamlessly throughout each shift. Read this blog to learn how Zebra’s devices are specialized for healthcare purposes with unique features that only caregivers can appreciate.

Posted: 16 Apr 2024 | Published: 16 Apr 2024

EZINE: Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result.

Posted: 08 Feb 2021 | Published: 27 Feb 2020

EZINE: In this week's Computer Weekly, we look at how Manchester Airport Group has set course to become the world's most intelligent airport through its data-led approach. We also look at failings of AI initiatives as the tech hits roadblocks, as well as take a peak at what support networks are available to those new in the CISO role. Read the issue now.

Posted: 09 Sep 2024 | Published: 10 Sep 2024

EZINE: In this week's Computer Weekly, two years after the Kalifa report laid out a roadmap for continued fintech sector growth, UK entrepreneurs and startups are worried about the lack of progress. We look at the top tech trends in retail and find out which companies are leading the way. And we examine six ways to slash IT emissions. Read the issue now.

Posted: 06 Mar 2023 | Published: 07 Mar 2023

EGUIDE: Despite efforts to increase the diversity in the technology industry, little progress has been made over the past decade. As the year draws to a close, Computer Weekly looks over the top 10 diversity in tech and women in tech stories of 2019.

Posted: 08 Feb 2021 | Published: 23 Dec 2019

WHITE PAPER: To secure a recruiting CRM, show your CFO how it solves critical hiring challenges and delivers ROI through cost savings. Download this guide to build a CFO-proof business case for your recruiting CRM.

Posted: 12 Jun 2024 | Published: 20 Jun 2024

CASE STUDY: As customer vulnerability evolves, organizations must adapt. Learn how AI, agent training, and empathetic policies can help you support vulnerable customers. Read the full case study to discover best practices for delivering exceptional service.

Posted: 06 Dec 2024 | Published: 06 Dec 2024

EZINE: After plenty of hype, SD-WAN technology is delivering revenues for the channel as it continues to rapidly grow

Posted: 08 Feb 2021 | Published: 01 Nov 2019