Social Computing White Papers

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Social Computing White Papers (View All Report Types)
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Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior sponsored by IBM WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients. Posted: 20 Feb 2015 \| Published: 31 Jan 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Consumer Market \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Predictive Analytics \| Social Computing \| Social Networking \| Structured Data \| Unstructured Data

3 Pillars of Customer Experience in Today's Connected World sponsored by Salesforce.com WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection. Posted: 19 Jan 2015 \| Published: 19 Jan 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales and Marketing Software \| Social Computing \| Social Networking \| Web 2.0

Beyond Passwords: Protect the mobile enterprise with smarter security solutions sponsored by IBM WHITE PAPER: Find out how flexible authentication schemes, context-based access and behavioral analysis can help ensure that only authorized mobile users can access your valuable resources—on-site, in the cloud and beyond. Posted: 09 Oct 2014 \| Published: 30 Sep 2013 TOPICS: Access Control \| Access Control Software \| Application Security \| Authentication \| Authorization \| CIOs \| Cloud Security \| Compliance Best Practices \| Compliance Software \| Cybersecurity \| Data Analytics \| Data Security \| Endpoint Security \| Fingerprinting \| Firewall Management \| Fraud Protection \| Identification Systems \| Identity Management \| Identity Management Software \| Internet Security \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Laptop Computers \| Mobile Device Management \| Mobile Workers \| Network Security \| Network Security Hardware \| Network Security Software \| Password Authentication Protocol \| Password Management \| Password Management Software \| Passwords \| Regulatory Compliance \| Risk Assessment \| Risk Management \| Secure Content Management \| Secure Content Management Hardware \| Secure Content Management Services \| Secure Content Management Software \| Securities Industry \| Security \| Security Best Practices \| Security Hardware \| Security Industry \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Systems \| Security Threats \| Smart Phones \| Social Computing \| Tablet PC \| Vulnerability Assessments \| Vulnerability Management

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

Transforming Customer Experience in the New Digital World sponsored by Genesys WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: Call Centers \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Social Computing

Social Login 101 sponsored by Gigya WHITE PAPER: View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses. Posted: 27 Jun 2014 \| Published: 27 Jun 2014 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Data Collection \| Data Security \| Social Computing \| Social Networking \| User Experience

Optimizing Magneto E-commerce Sites for Increased Sales and Customer Satisfaction sponsored by ZeroLag Communications Inc. WHITE PAPER: Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction. Posted: 20 Jun 2014 \| Published: 20 Jun 2014 TOPICS: Application Integration \| CRM \| Customer Satisfaction \| Customer Service \| eCommerce \| Social Computing \| Web 2.0

How the Convergence of Cloud, Big Data, Mobile, and Social Forces Impacts Global Business sponsored by IBM WHITE PAPER: This white paper details the results of a survey of IT professionals from around the world regarding the business impact of cloud, big data, mobile, and social forces. Posted: 16 Jun 2014 \| Published: 13 May 2014 TOPICS: Business Integration \| Business Intelligence \| Business IT Alignment \| Business Management \| CIOs \| Cloud Computing \| Cloud Management \| Data Analytics \| Enterprise \| IT Departments \| IT Industry \| IT Management \| IT Managers \| Mobile Device Management \| Social Computing

The Business Value of IBM's Exceptional Digital Experience Solutions sponsored by IBM WHITE PAPER: Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites. Posted: 05 Jun 2014 \| Published: 30 Nov 2013 TOPICS: Business Process Management \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Social Computing

Gain Social Insight: Connect Business And IT into One Conversation sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster. Posted: 04 Jun 2014 \| Published: 31 Mar 2014 TOPICS: Collaboration \| IT Management \| IT Service Management \| IT Services \| Social Computing \| Web 2.0

Social is for Closers: Social Intelligence Guide for Sales sponsored by Microsoft India WHITE PAPER: If you're not already using social media for selling, you're missing out. In this comprehensive resource, get an in-depth look at how to leverage social media in order to build relationships, boost sales, and drive and nurture leads. Posted: 20 May 2014 \| Published: 20 May 2014 TOPICS: CRM \| Sales \| Sales and Marketing Software \| Social Computing \| Social Networking \| Web 2.0

Microsoft Dynamics CRM Release Preview Guide sponsored by Microsoft India WHITE PAPER: In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities. Posted: 20 May 2014 \| Published: 30 Apr 2014 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Service \| Customer Support Software \| Marketing \| Mobile CRM \| Sales \| Sales and Marketing Software \| Social Computing

The Market Within sponsored by OpenText WHITE PAPER: The following white paper explores the current state of social adoption and where innovative companies are focusing their efforts. Learn how to balance social inside and outside the enterprise, how to use social to improve worker efficiency, and much more. Posted: 05 May 2014 \| Published: 05 May 2014 TOPICS: Collaboration \| Networking \| Social Computing \| Social Networking

Social Media: A Unified Strategy for Success sponsored by Hootsuite WHITE PAPER: In order to uncover the true value of social media, companies should employ a unified social media strategy across all departments. View this informative white paper to learn how to craft a cross-functional approach to social media, and explore the challenges and opportunities for social media in various departments. Posted: 16 Apr 2014 \| Published: 16 Apr 2014 TOPICS: CRM \| CRM Best Practices \| Human Resources Management \| IT Management \| Marketing \| Sales \| Sales and Marketing Software \| Social Computing \| Social Networking

Social Media in Government: 5 Key Considerations sponsored by Hootsuite WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies. Posted: 15 Apr 2014 \| Published: 15 Apr 2014 TOPICS: CRM \| Government Agencies (U.S.) \| Public Sector \| Social Computing \| Social Networking

Social Media Education: The New Edge for Success sponsored by Hootsuite WHITE PAPER: Did you know that according to a report by the McKinsey Global Institute, business can unlock up to $1.3 trillion in business value by leveraging social technologies? However, if your company isn't armed with the right knowledge, tools, and skill set, those financial (and other CRM) benefits will be out of reach. Posted: 15 Apr 2014 \| Published: 15 Apr 2014 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Loyalty \| Social Computing \| Social Networking

Turning Insight Into Action: The Journey to Social Media Intelligence sponsored by Hootsuite WHITE PAPER: Social media is rife with valuable information about your customers, your brand, and your competitors that can help you generate sales, foster better customer relationships, and improve marketing campaigns. But those benefits are only achievable if you know how to properly transform social media data into actual insight. Posted: 11 Apr 2014 \| Published: 11 Apr 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Social Computing \| Social Networking

Enabling the Business with Social Relationship Platforms sponsored by Hootsuite WHITE PAPER: Social media is quickly becoming a key part of enterprise business strategy. According to an IDG Research survey, 73% of respondents expect it to be critical or very important in the coming years. So how can CIOs prepare for and encourage the adoption of social media in the enterprise in a secure, compliant way? Posted: 10 Apr 2014 \| Published: 10 Apr 2014 TOPICS: Collaboration \| Compliance Best Practices \| Content Management \| Data Security \| Social Computing \| Social Networking

Social, integrated sales performance management is the key to future success sponsored by Oracle Corporation WHITE PAPER: In this white paper, learn about the new opportunities that the marriage of social collaboration, CRM, and performance management spark. Read on to find out why companies that don't adopt social, integrated sales performance management will be at a competitive disadvantage. Posted: 08 Apr 2014 \| Published: 31 May 2013 TOPICS: Collaboration \| CRM \| Social Computing

Instagram Guide sponsored by Oracle Corporation WHITE PAPER: Consult the following white paper to uncover the latest ways top brands such as Nike, MTV, Nissan, Taco Bell, and many more are driving innovation through Instagram. Learn about key observations, what's working, and what you can do to succeed with this social movement as well. Posted: 31 Mar 2014 \| Published: 31 Mar 2014 TOPICS: Collaboration \| Social Computing \| Social Networking \| Web 2.0 \| Web Content Management

From Social Media to Social CRM: Reinventing the Customer Relationship sponsored by IBM WHITE PAPER: Access the following white paper to uncover the steps to building a social CRM strategy—who needs to be part of the strategy, how to evaluate the customer relationship control, and more. Posted: 11 Mar 2014 \| Published: 11 Mar 2014 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Management \| Customer Satisfaction \| Social Computing \| Social Networking \| Web 2.0

Social Business - Patterns in achieving social business success sponsored by IBM WHITE PAPER: Consult the following white paper to uncover the social business practices top performing organizations are leveraging to gain a strong foothold in the market. Gain insights on 6 focus points that will improve your social business initiative, and much more. Posted: 10 Mar 2014 \| Published: 10 Mar 2014 TOPICS: Business Intelligence \| Business Intelligence Software \| Content Analytics \| Content Management \| Customer Data Management \| Social Computing \| Social Networking

Making Sense of the Chaos: Measuring The Influence of Social Media sponsored by IBM WHITE PAPER: In this white paper, find out how, with the right tools in place, today's marketers can understand the value social media provides as a marketing channel and, in coordination with other channels, drive conversions and, ultimately, revenue. Posted: 02 Mar 2014 \| Published: 30 Jun 2013 TOPICS: CRM \| Customer Data Management \| Customer Interaction Services \| Marketing \| Social Computing \| Social Networking

8 Ways To Build Your Brand Using Social Media sponsored by MarketWired WHITE PAPER: Savvy companies are integrating social media into their marketing plans in order to take advantage of opportunities such as lead generation, real-time customer service, and interaction with brand evangelists. In this white paper, learn eight tips to help you reap the opportunities and build your brand with social media. Posted: 26 Feb 2014 \| Published: 26 Feb 2014 TOPICS: Brand Loyalty \| Branding \| CRM \| Marketing \| Social Computing \| Social Networking \| Web 2.0

Best Practices: 10 must-have metrics and benchmarks for better recruiting sponsored by SuccessFactors WHITE PAPER: To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting. Posted: 25 Feb 2014 \| Published: 25 Feb 2014 TOPICS: Benchmark Testing \| Careers \| Human Resources Management \| Human Resources Service Providers \| Human Resources Services \| Human Resources Software \| Metrics \| Recruiters \| Recruiting Services \| Social Computing \| Social Networking \| Talent Management \| Web Site Administration \| Workforce Management Software \| Workforce Planning