To implement successful competitive transformation programs, operators need to understand user trends. Read this paper to find out more about the current trends and how you can be more competitive.
Telecom networks are evolving thanks to new technologies such as 5G. This evolution will affect various types of organizations, internet service providers (ISPs) and available services. In this e-guide, learn why it is critical for ISPs to explore 5G and its capabilities now, in order to determine how to offer 5G services and support customers.
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
Efficient business processes are the key to success for any company, especially in the telecommunications (Telco) industry. In this informative resource, learn how you can improve Telco business processes and discover the BPM tools necessary to close process gaps.
This vendor white paper - prepared by Alcatel-Lucent - discuses how service providers need to continuously expand their service offerings to address increasing competitive demands, create new ways to drive business and increase market share.
In this handbook, focused on enterprise 5G in the Asia-Pacific region, Computer Weekly looks at what the technology means for enterprises across the region.
This video depicts vital capabilities that master data management (MDM) can enable, enhance or simplify, such as: Improving up-sell and cross-sell opportunities including targeted bundles, compiling past product histories, generating household views and assessing lifetime customer value.
Smart building management specialist SensorFlow topped the telecommunications category for the APAC Innovation Awards with its project to re-architecture its entire platform. The project had 3 initiatives - reduce cost, improve data-driven decision making, and implement a real-time business intelligence dashboard for its customers.
There are many potential uses of 5G networks when they become mainstream. But how close are we to actually achieving them? Some network equipment makers and telcos predict that such services are expected to arrive between 2020 and 2021. Find out about 5G and its current rate of adoption in this ComputerWeekly handbook.
