Systems Design Services

WHITE PAPER: This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: In today's dynamic IT environments containing innumerable applications, CIOs are constantly searching for better ways to anticipate problems and take care of them before they negatively impact the business. Learn 5 key features and benefits of predictive analytics that can help.

Posted: 08 Mar 2012 | Published: 08 Mar 2012

EGUIDE: Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.

Posted: 09 Dec 2011 | Published: 09 Dec 2011

WEBCAST: This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.

Posted: 04 Apr 2012 | Premiered: 04 Apr 2012

WHITE PAPER: Recent technology advances in five key areas put efficiency gains on the fast track. Here's how Dell can help CIOs capitalize on virtualization, mobility management, storage optimization, cloud services, and automated IT management.

Posted: 14 May 2010 | Published: 14 May 2010

CASE STUDY: Fleetwood Industries, a furniture manufacturer based in Holland, Michigan, wanted to make email and the company intranet available at every station and bring advanced technology to the factory floor. Access this case study to learn how they did just that, implementing a desktop virtualization solution.

Posted: 08 Mar 2012 | Published: 08 Mar 2012

ANALYST REPORT: Dell has a full line of the latest sever and storage hardware and software to enable you to consolidate and virtualize your environment, control your costs, and satisfy all of your IT needs. To learn more about the newest line of single- and dual-socket servers and storage in the Dell lineup, please read on.

Posted: 12 May 2010 | Published: 12 May 2010

WHITE PAPER: Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: This installment, the second in a three-part series, explores how simplification extends the value of data center standardization efforts and forms a stable, efficient base that can be used to support automation.

Posted: 31 Aug 2010 | Published: 31 Aug 2010

EZINE: The term “shared services” is a hot topic in the minds of many CIOs, but the exact definition of this topic seems to be unclear. Some say it is pooled, virtualized resources and others say it is a centralized IT model. This e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs.

Posted: 23 Mar 2012 | Published: 23 Mar 2012