This report is intended for CIOs seeking to select a solution for enterprise service desk, and designed for enterprises in which service desk use cases may include seamless movement between on-demand and on-premise. Access this research to reevaluate and help your organization understand what's new in the enterprise service desk market.
Software developed by an open source community with testing, certification, documentation, training and support can help IT organizations experience lower middleware with total cost of ownership and risk. Read this white paper to learn about the benefits of open source technology.
This resource outlines the importance of providing strategic insights for managed services customers. Read on to learn how to pool your data and create a centralized repository of customer information that can benefit both the consulting and technician side of your business.
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