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Packet Voice ServicesWhite Papers (View All Report Types)
 
How is the Role of the Service Desk Changing in the Age of the Cloud?
sponsored by IBM
WHITE PAPER: Access this research to learn why service desks need to become more diverse and better integrated. You'll learn how your service desk can leverage automation, mobility, and enhanced visibility and analytic insight in order to proactively complement and inform on traditional ITSM processes.
Posted: 08 Dec 2014 | Published: 31 Dec 2013

IBM

Buying Guide for Managed Services
sponsored by CompTIA
WHITE PAPER: View this white paper and explore a buyer's guide for managed services. Discover the several subsystems and the characteristics to look for in a good provider. Read on to learn the warning flags and obstacles to avoid.
Posted: 16 Dec 2014 | Published: 15 Jul 2014

CompTIA

Data Centre Transformation - The Route to Business Service Optimisation
sponsored by Sungard
WHITE PAPER: Access this white paper to get survey results that provide insight into both existing practices and future developments in the data center. You'll also get tips on how organizations can improve the operational efficiency of their data centers and evaluate the potential of third-party data management.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Sungard

The Service Innovation Mandate in Telecommunications
sponsored by CA Technologies.
WHITE PAPER: This paper provides an overview of the key strategies telecommunications companies can pursue in order to most fully capitalize on the opportunities afforded by APIs. Read on to learn more.
Posted: 11 Nov 2014 | Published: 31 Oct 2014

CA Technologies.

Gaining Business Agility in the Cloud Through Smarter Sourcing
sponsored by Sungard
WHITE PAPER: This white paper examines how smart sourcing provides enterprises with a flexible tool for dealing with uncertain futures by supplying a platform for agility and greater visibility into spending and the value of their investments.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Sungard

New Trends in Cloud Service Delivery
sponsored by Allot Communications Inc.
WHITE PAPER: Access this white paper to learn more about the current state of cloud service delivery. You'll learn how Quality of Service management is becoming more popular as mission-critical applications and services move to the cloud and get insight into the future of the enterprise cloud services trend.
Posted: 25 Nov 2014 | Published: 25 Nov 2014


How Would Self-Reset Password Solutions Impact Enterprises Around the World?
sponsored by Tools4ever
WHITE PAPER: This white paper explores the results of a survey on self-reset password solutions and the impact that they could have on IT helpdesks.
Posted: 08 Dec 2014 | Published: 08 Dec 2014


C&J Energy: Going Public and Outgrowing Its Infrastructure
sponsored by Alert Logic
WHITE PAPER: This white paper describes how C&J Energy, an oilfield services firm, collaborated with Alert Logic in order to meet user needs and achieve SOX compliance quickly without compromising protected information or spending unnecessary time on installation and implementation.
Posted: 22 Oct 2014 | Published: 22 Oct 2014

Alert Logic

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER: Access this brief white paper to understand how service automation tools and processes provide IT value.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow
 
 
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