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Feb 10, 2012

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P2T Reports

Service Desk to Service Management - IT Service Management Strategies for Success sponsored by FrontRange Solutions Inc. WHITE PAPER: Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3). Posted: 21 Dec 2011 \| Published: 21 Dec 2011 TOPICS: Asset Management Services \| Change Management \| Compliance Best Practices \| Compliance reporting software \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software

Conflicker Working Group - Lessons learned from Conflicker sponsored by ComputerWeekly.com WHITE PAPER: In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Best Practices \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

CW+: 500 Club case study: The Royal Mail approach to supplier relationship management sponsored by ComputerWeekly.com WHITE PAPER: Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do? Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Outsourcing Services \| IT Services \| Outsourcing

IT Services Company Reduces Costs, Expands Opportunities with New Cloud Platform sponsored by Microsoft Corporation India Pvt Ltd WHITE PAPER: Many of today’s organisations are trying to meet customer demands for highly scalable, high-performance services solutions while reducing overall IT costs. This white paper discusses how one IT company achieved this by building solutions for the Windows Azure platform to leverage its versatile storage and easy integration with on-premise solutions. Posted: 11 Jan 2012 \| Published: 11 Jan 2012 TOPICS: Cloud Computing \| Integrated Development Environments \| IT Infrastructure \| IT Service Management \| IT Services \| SQL Server \| Windows Azure

ITIL: The building blocks of an ITSM strategy sponsored by FrontRange Solutions Inc. EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. Posted: 09 Jan 2012 \| Published: 09 Jan 2012 TOPICS: Asset Management Services \| Help Desk Management \| Help Desks \| IT Service Centers \| IT Service Management \| IT Services \| ITIL \| Service Creation

Data Center Efficiency in the Virtual Era: Step 3 - Automate sponsored by Dell, Inc. and Intel WHITE PAPER: This final installment of a three-part series explores how automation builds on the stable, efficient base formed by a standardized, simplified, virtualized infrastructure to create a scalable resource to serve business needs. Posted: 31 Aug 2010 \| Published: 31 Aug 2010 TOPICS: Cloud Computing \| Data Center Consolidation \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Services \| Multi-core Processors \| Server Consolidation \| Server Virtualization \| VMware ESX

Gartner: Decide now if you will become a money-making CIO sponsored by ComputerWeekly.com ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Services \| IT Workforce

Velocity Video: Accelerate your Journey to Virtualization and the Cloud sponsored by CA Technologies. VIDEO: Cloud computing and virtualization are two buzz words that have caught the IT world by storm. This video highlights the benefits and challenges of each initiative as you contemplate making the shift to these environments. Learn more here. Posted: 13 Jun 2011 \| Premiered: 13 Jun 2011 TOPICS: Best Practices \| Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Centers \| IT Services \| ROI

Accelerating Carrier Ethernet Revenue through Service Differentiation sponsored by InfoVista Corporation VIDEO: Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation. Posted: 05 Dec 2011 \| Premiered: 05 Dec 2011 TOPICS: Ethernet Networks \| Network Architectures \| Network Infrastructure \| Network Performance \| Networking \| SOA \| Telecommunications Carrier Systems \| Telecommunications Networks \| Telecommunications Services

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