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Information Technology Best Practices

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E-Guide: Mistakes to Avoid to Ensure a Successful ITSM Program
sponsored by ServiceNow
EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

ServiceNow

A Unified Model for Describing a Project Plan
sponsored by Global Knowledge
WHITE PAPER: This paper proposes a unifying model for project plans. A distinction will be made between the outputs of project planning and the project plan itself. The significance of this distinction is to allow projects of all types to be described at a high level, in a common language, regardless of the type of analysis used to develop the plan.
Posted: 29 Jul 2013 | Published: 05 Jun 2013

Global Knowledge

The Implication of Technology Trends for the CIO
sponsored by Hewlett-Packard Limited
WHITE PAPER: This valuable resource discusses the impact of user-driven technology – ranging from cloud computing to social media - mean for the enterprise and for the CIO's role in building a successful business.
Posted: 14 Feb 2014 | Published: 14 Feb 2014

Hewlett-Packard Limited

Delivering IT as a Service With a Software-Defined Data Center
sponsored by VMware
WHITE PAPER: This crucial white paper takes an in-depth look at IT as a Service (ITaaS), examining the benefits it's provided organizations across the globe.
Posted: 25 Jun 2013 | Published: 25 Jun 2013

VMware

A Deep Dive on DevOps and Application Deployments, Featuring a Guest Speaker from Forrester Research, Inc.
sponsored by Electric Cloud
WEBCAST: Watch this webcast to hear Forrester Research, Inc. analyst Glenn O'Donnell discuss current challenges in application deployment and best practices for creating strong communication and understanding between your development and operations teams.
Posted: 06 Sep 2012 | Premiered: Sep 6, 2012

Electric Cloud

Using Case Management to Empower Employees and transform Customer Service
sponsored by Kofax, Inc.
WHITE PAPER: This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
Posted: 24 Aug 2012 | Published: 24 Aug 2012

Kofax, Inc.

Keep Users Happy by Integrating IT Operations and IT Support
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business.
Posted: 08 Oct 2013 | Published: 09 Oct 2012

BMC Software, Inc.

Market Overview: SaaS IT Service Management Tools
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper details how to make sure you are selecting the right ITSM tools for your organization.
Posted: 14 Oct 2013 | Published: 21 Feb 2013

BMC Software, Inc.

The Challenges and Benefits of Private Clouds
sponsored by Zones, Inc.
EGUIDE: In this exclusive e-guide, Mark Bowker, analyst at the Enterprise Strategy Group, offers key insight into CIO and IT management issues with the private cloud. Read now to learn about private cloud implications for business needs, and discover how to lay the foundation for this data center model.
Posted: 01 Feb 2013 | Published: 01 Feb 2013

Zones, Inc.

A SaaS-First Approach to Application Porfolio Management
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses the virtues of SaaS for business operations and where the technology is headed.
Posted: 10 Oct 2013 | Published: 13 Oct 2011

BMC Software, Inc.
 
 
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