Information Intermediaries White Papers, Software Downloads, Definition and Webcasts

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May 27, 2012

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Information Intermediaries

Information Intermediaries Reports

Addressing Windows 7 Application Compatibility sponsored by Dell, Inc. and Microsoft WHITE PAPER: Download this paper to learn how to prepare for an OS migration, identify potential application compatibility problems, and what software compatibility options are available to you today. Posted: 17 Aug 2010 \| Published: 17 Aug 2010 TOPICS: Application Integration \| Applications Management \| Applications Management Services \| Desktop Virtualization \| Desktop Virtualization Software \| IT Services \| PC Operating Systems \| Software Migration \| Windows 7

City University London Policy Challenge Report: Removing barriers to government using SME IT suppliers sponsored by ComputerWeekly.com WHITE PAPER: The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Services \| Supply Chain Management \| Supply Chains

10 Security Concerns for Cloud Computing sponsored by Global Knowledge WHITE PAPER: Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments. Posted: 17 Mar 2010 \| Published: 17 Mar 2010 TOPICS: Access Control \| Business Continuity Planning \| Cloud Computing \| Disaster Recovery \| IT Outsourcing Services \| IT Services \| Platform as a service \| Private cloud computing \| Public cloud computing \| Regulatory Compliance \| SLA \| Software as a Service

Why ITIL® is Important sponsored by Global Knowledge WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Best Practices \| Change Management \| IT Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management

One-Stop Shop: Best Practices to Streamline your Service Desk sponsored by Nimsoft, Inc. WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. Posted: 05 Jan 2012 \| Premiered: 05 Jan 2012 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services

CW 500 Club – how organisations are sharing IT services to beat the downturn sponsored by ComputerWeekly.com WHITE PAPER: Businesses, charities and local authorities are looking to cut their overheads by sharing their IT infrastructure, CIOs at Computer Weekly’s 500 Club heard last week. Posted: 25 Oct 2011 \| Published: 25 Oct 2011 TOPICS: IT Services \| Outsourcing

Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutions sponsored by SERENA Software, Inc. WHITE PAPER: Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative. Posted: 03 Apr 2012 \| Published: 03 Apr 2012 TOPICS: Business IT Alignment \| Business Process Management \| Business Process Management Software \| Business Processes \| Business Service Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL

Cut Coding for Faster Service Desk Deployments sponsored by Nimsoft, Inc. WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. Posted: 04 Jan 2012 \| Published: 04 Jan 2012 TOPICS: Business IT Alignment \| Business Processes \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| IT Services

Guide to Successful IT Business Services sponsored by Hewlett-Packard Company EGUIDE: Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships. Posted: 09 Dec 2011 \| Published: 09 Dec 2011 TOPICS: Application Development \| Business Process Management \| Business Process Management Software \| Business Processes \| CRM \| CRM Services \| IT Management \| IT Services

Automating Processes to Optimize a Windows 7 Deployment sponsored by Dell, Inc. and Microsoft WHITE PAPER: A Windows 7 deployment will likely involve hundreds or thousands of PCs, with some in distributed and remote locations. This introduces several challenges. Read this white paper to learn best practices for reducing the costs associated with a Windows 7 deployment, improving the speed at which a deployment is completed, and reducing risks. Posted: 17 Aug 2010 \| Published: 17 Aug 2010 TOPICS: Application Deployment \| Best Practices \| Desktop Management \| Enterprise Computers \| Enterprise Computing \| IT Services \| PC Operating Systems \| Software Migration \| Windows 7

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