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Business and Operational Support Systems White Papers (View All Report Types)
 
3 Ways to Simplify the Remote Support Experience for Team Management
sponsored by LogMeIn Rescue
WHITE PAPER: To ensure that customers receive high-quality service, managers of remote support teams need a clear view of everything that happens between agents and users. Unfortunately, remote support operations tools can be complex and inflexible. Learn 3 tips and tricks that can help you optimize agent performance and improve service delivery.
Posted: 08 Nov 2017 | Published: 08 Nov 2017

LogMeIn Rescue

IDC - Supporting the Complex Data Center
sponsored by DellEMC and IntelĀ®
WHITE PAPER: Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.
Posted: 12 Sep 2013 | Published: 30 Apr 2013

DellEMC and IntelĀ®

Hedge Funds: Why Comply? - A Practical Guide to Developing a Culture of Compliance
sponsored by Advent Software, Inc
WHITE PAPER: This white paper written by Advent Software outlines how hedge funds can create a "culture of compliance" with best practice ideas for accurate record keeping and reporting, transparency in operations and, putting the interests of investors first.
Posted: 10 Jul 2008 | Published: 01 Jan 2006

Advent Software, Inc

Squeezing More Value out of Data Warehouses through the Power of Database Compression
sponsored by Vertica Systems
WHITE PAPER: Data compression features in data warehouse databases are the current trend, and this paper explains the benefits of compression in data warehousing and differentiates compression approaches taken by different databases.
Posted: 03 Dec 2008 | Published: 03 Dec 2008

Vertica Systems

The New Face of BPM: Incorporating Enterprise Architecture to Maximize Strategic Business Value
sponsored by Metastorm
WHITE PAPER: This white paper provides an overview of the challenges associated with BPM. Gain insight into the importance of moving beyond a tactical approach to business process automation and workflow management toward a more strategic vision for BPM.
Posted: 28 Feb 2008 | Published: 01 Jan 2007

Metastorm

Practical Steps to Achieve and Maintain NERC Compliance
sponsored by Tripwire, Inc.
WHITE PAPER: This paper describes seven practical steps information security professionals can take to integrate controls into IT production operations, to simultaneously achieve NERC compliance goals, and also IT operational and security goals.
Posted: 31 Jul 2009 | Published: 08 Dec 2008

Tripwire, Inc.

A BI Agenda for Midsize Organizations: Six Strategies for Success
sponsored by IBM
WHITE PAPER: Make informed decisions at a lower cost with the right BI strategy.
Posted: 14 Jun 2010 | Published: 15 Jan 2009

IBM

Emerging Best Practices for Carrier IP Transformation
sponsored by Alcatel-Lucent
WHITE PAPER: This whitepaper identifies emerging best practices for planning, implementation, migration and operations based on hands-on experience with IP Transformation initiatives across the globe.
Posted: 20 Aug 2008 | Published: 20 Aug 2008

Alcatel-Lucent

Maximizing ERP Return on Investment with On-Demand Support Services
sponsored by itelligence, Inc.
WHITE PAPER: The current economic environment challenges manufacturers seeking to capitalize on their enterprise resource planning (ERP) software: How can a company increase ERP functionality while reducing operating costs and even head counts? To achieve this difficult balance, many manufacturers have turned to on-demand ERP-support services.
Posted: 08 Mar 2010 | Published: 08 May 2009

itelligence, Inc.

Turning Virtual Sprawl into a Good Thing
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper discusses how HP Discovery and Dependency Mapping can be the key to the effective management of your virtual infrastructure, helping to make sure that you can gain the benefits of virtualization without increasing costs and risks.
Posted: 10 Dec 2009 | Published: 09 Dec 2009

Hewlett Packard Enterprise
 
 
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