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Y2000 Reports
 
Best Practices in Outage Communication
sponsored by PagerDuty
WHITE PAPER: Communication plays a critical role in incident response scenarios. In this guide, you'll find best practices for communicating with incident response stakeholders, customer, external parties, and more.
Posted: 10 May 2019 | Published: 10 May 2019

PagerDuty

Infographic: 2019 IT Priorities - UKI
sponsored by ComputerWeekly.com
EGUIDE: In this infographic, we shine a light on our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 222 respondents from across the United Kingdom and Ireland.
Posted: 20 May 2019 | Published: 20 May 2019

ComputerWeekly.com

Connecting Disparate IT Service Systems: NXP Case Study
sponsored by ServiceNow
CASE STUDY: Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.
Posted: 04 Apr 2019 | Published: 04 Apr 2019

ServiceNow

Top 5 Ways HR and IT Can Partner on Delivering Great Employee Experiences
sponsored by ServiceNow
WHITE PAPER: Download this white paper to uncover5 ways to partner across HR and IT to foster a transformative mindset and deliver great experiences, benefitting an entire organization.
Posted: 06 May 2019 | Published: 06 May 2019

ServiceNow

Top Five Data Center Trends to Watch in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE: Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on in 2019 – and how they're expected to impact data center operations.
Posted: 01 May 2019 | Published: 29 Apr 2019

ServiceNow

Top 10 Artificial Intelligence stories of 2018
sponsored by ComputerWeekly.com
EGUIDE: Some experts believe there are certain problem areas that the AI approaches currently in use cannot easily solve. Problems such as modelling climate change show the limits of AI pattern matching. Instead, something is needed that can combine machine learning with physical modelling. Here are Computer Weekly's top 10 AI stories of 2018.
Posted: 11 Apr 2019 | Published: 02 Jan 2019

ComputerWeekly.com

The Art of Culture Hacking
sponsored by Dropbox
RESOURCE: Learn about the art of culture hacking, a combination of emotional, visible, and low-effort adjustments designed to subtly nudge your organization's culture in the right direction – and help it fully embrace future digital transformation projects.
Posted: 16 Apr 2019 | Published: 29 Jan 2019

Dropbox

Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
WHITE PAPER: It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 29 Apr 2019 | Published: 20 Apr 2019

ServiceNow

Cognitive Service Management: The Next Stage of ITSM
sponsored by BMC
WHITE PAPER: Is traditional ITSM strategy enough to keep up with spiking user demands, now and into the future? Jump into this white paper to learn how ITSM is evolving through the steady integration of artificial intelligence and machine learning capabilities – a new methodology commonly referred to as cognitive service management (CSM).
Posted: 28 May 2019 | Published: 28 May 2019

BMC

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide
 

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