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CW APAC: Trend Watch - business response to coronavirus
sponsored by ComputerWeekly.com
EZINE: With countries the world over reeling from the Covid-19 coronavirus outbreak, which has meant sweeping changes both economically and socially, Computer Weekly looks at how firms in the Asia-Pacific region have adapted to what has so quickly become the new normal.
Posted: 12 May 2020 | Published: 14 May 2020

ComputerWeekly.com

How ITSM Can Support an Emergency Response Plan
sponsored by Ivanti SEA
RESOURCE: How exactly can ITSM tools help emergency responders? Inside this blog post, find out various ways that ITSM solutions can be customized to both the IT and non-IT related processes associated with emergency response objectives.
Posted: 20 Apr 2020 | Published: 26 Mar 2020

Ivanti SEA

Right Sizing Your Spend with ServiceNow
sponsored by ClearEdge
WHITE PAPER: Without best practices to accurately forecast your ServiceNow licensing demand, you risk overpaying for the functionality you need. In this useful guide, learn the basics of effective demand forecasting, how to avoid overbuying or underbuying while still maintaining negotiation leverage and more.
Posted: 28 May 2020 | Published: 28 May 2020

ClearEdge

Drive Business Value Through Optimized IT Operations
sponsored by Atlassian
WHITE PAPER: As an IT pro, you know the truth – applications don’t just magically work, especially in today’s complex IT environments. Dive inside this paper to learn more about the challenges that face today’s incident management teams and find helpful advice for overcoming them.
Posted: 26 May 2020 | Published: 26 May 2020

Atlassian

Deal-Makers' Guide to ServiceNow
sponsored by ClearEdge
WHITE PAPER: Explore the actual discounts offered in more than 100 recent deals on ServiceNow's most popular suites and sales tactics, how to overcome obstacles to a successful negotiation, key terms to pay attention to in a contract, how to size your deal for your short-and long-term needs, and more.
Posted: 28 May 2020 | Published: 28 May 2020

ClearEdge

Post Mortem Handbook
sponsored by PagerDuty
WHITE PAPER: Post-mortems, after-action reviews, incident reviews, follow-up reviews—whatever the term, these assessments are a great way for development teams to identify and analyze what was successful in a project and what wasn’t. In this guide, PagerDuty shares what exactly their incident response process looks like, from response roles to responsibilities.
Posted: 01 Jun 2020 | Published: 01 Jun 2020

TOPICS:  IT Management
PagerDuty

eBook: IT Service Excellence Tool Kit
sponsored by ConnectWise
EBOOK: Save a copy of this 122-page eBook to learn how to ensure your service desk is operating at its maximum potential – and how to configure it to deliver enhanced results to your clients.
Posted: 29 Apr 2020 | Published: 29 Apr 2020

ConnectWise

Why Observability is so Critical for Today’s Business Infrastructure
sponsored by New Relic
WHITE PAPER: When things go south in your software, DevOps teams are tasked with navigating a complex web of systems and infrastructure to find out what actually happened – a difficult feat. Take a look inside this guide to learn why contextual observability is such an important capability to have in today’s complex IT and business environments.
Posted: 15 May 2020 | Published: 15 May 2020

New Relic

Digital Transformation from the Front Lines to Dispatch to the Cloud
sponsored by Dell Technologies
WHITE PAPER: Click inside to take a closer look at the technology trends shaping public safety's digital transformation journey, including edge computing, multi-cloud, and even virtual and augmented reality.
Posted: 12 May 2020 | Published: 12 May 2020

Dell Technologies

How ServiceNow delivers high-performance business services with AIOps
sponsored by ServiceNow
WHITE PAPER: Read this paper to learn how to cut through the noise and fix service degradations faster with AIOps from ServiceNow.
Posted: 28 Apr 2020 | Published: 14 May 2019

TOPICS:  IT Management
ServiceNow
 

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