6 Transformational Customer Service Trends
sponsored by ServiceNow
RESEARCH CONTENT:
Recent trends in customer service have pushed many organizations to reshape how they approach CX. Explore the 6 transformational customer service trends that will take over in the next few years, and how you can adjust and benefit from them in this research report.
Posted: 27 Jan 2020 | Published: 27 Jan 2020
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Redefining the Role of IT in a Modern BI World
sponsored by Tableau Software
WHITE PAPER:
This white paper explores how to move towards modern, self-service analytics. Find out how to balance user demands for access to relevant data with IT control so that you can create a collaborative partnership between IT and LOB users that accelerates analytic workflows.
Posted: 19 Mar 2018 | Published: 19 Mar 2018
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Air Transport Industry Insights 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This report from SITA looks at the impact of business intelligence on airlines and airports.
Posted: 01 May 2014 | Published: 01 May 2014
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Major Financial Institution Saves Millions with Cloud Management Software
sponsored by Adaptive Computing
WHITE PAPER:
This case study uncovers the secrets to maximizing cloud savings with automated cloud management software. Discover how a major financial institution leveraged both to generate savings to the tune of one billion USD over the course of three years.
Posted: 05 Apr 2012 | Published: 21 Jul 2011
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The Five Must-Have Capabilities for Unbeatable Customer Care
sponsored by Pitney Bowes Business Insight
WHITE PAPER:
Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
Posted: 15 Jan 2010 | Published: 15 Jan 2010
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Implementing Self-Service BI to Improve Business Decision Making
sponsored by Intel
WHITE PAPER:
View this white paper to learn more about how to implement self-service business intelligence (BI.) It explores the approach used to help organizations balance the different requirements of BI. By integrating self-service BI with a centralized BI development model, your business can have a more flexible and efficient environment.
Posted: 24 May 2013 | Published: 24 May 2013
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Business-driven BI: Using New Technologies to Foster Self-Service Access to Insights
sponsored by BeyeNETWORK
EGUIDE:
Wayne Eckerson explores the challenges of implementing self-service BI tools in this e-guide. Read it today to discover ten key best practices for self-service BI, including what you need to know about the two main types of users, the realities and challenges of self-service BI, and much more.
Posted: 11 Sep 2012 | Published: 11 Sep 2012
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Realizing the True Value of Online Self-Service and E-Billing
sponsored by Oracle Corporation
PRODUCT LITERATURE:
Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
Posted: 16 Jan 2007 | Published: 01 Aug 2005
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Password Self Help – Password Reset for IBM i
sponsored by Safestone Technologies
WHITE PAPER:
Check out this white paper to learn about a self help password application that can give you a high ROI and free up time to work on more business critical issues.
Posted: 07 Jun 2011 | Published: 07 Jun 2011
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Approaches to SAP HANA Adoption: ERP, Business Intelligence, and More
sponsored by Red Hat
EGUIDE:
In this expert e-guide, we explore how organizations across a variety of industries are leveraging SAP's in-memory platform to enhance reporting, analytics, self-service BI, ERP transformation, mobility, and more. Discover which approach to SAP HANA – on premise, in the cloud, or via mobile apps – is best for you.
Posted: 28 Mar 2017 | Published: 17 Mar 2017
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