Ubiquitous Computing

EGUIDE: This expert e-guide covers the convergence of unified communications and collaboration and social software to create collaborative communications.

Posted: 16 Jan 2014 | Published: 16 Jan 2014

WHITE PAPER: Social media is a huge part of your employees' personal lives, so why shouldn't it be integrated into their work lives as well? While some executives might be wary of incorporating social media in the workplace, they really shouldn't be. With the right management tactics, you can get the benefits of social media while still remaining in control.

Posted: 14 Jan 2014 | Published: 31 Dec 2013

EGUIDE: Enterprise social collaboration means more than office chitchat. When done right, it can boost employee productivity by encouraging participation and open communication. Dominic Namnath, CIO at Tri-Counties Regional Center, a non-profit based in Santa Barbara, California, explains the value of enterprise social collaboration.

Posted: 29 Aug 2016 | Published: 22 Aug 2016

WHITE PAPER: Consult the following research brief to uncover what it takes to measure social media in a way that can deliver actionable insights to drive higher business value. Discover what to track, why, and what other successful businesses are doing to get the most out of social media.

Posted: 25 Feb 2014 | Published: 25 Feb 2014

WEBCAST: Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.

Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

EGUIDE: Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc.

Posted: 24 Feb 2014 | Published: 24 Feb 2014

WHITE PAPER: In order to uncover the true value of social media, companies should employ a unified social media strategy across all departments. View this informative white paper to learn how to craft a cross-functional approach to social media, and explore the challenges and opportunities for social media in various departments.

Posted: 16 Apr 2014 | Published: 16 Apr 2014

EGUIDE: Access the following expert e-guide to join Dawn Lacallade, the director of social strategy and content programming at LiveWorld in San Jose, Calif., to explore the top 10 tips for enabling a successful enterprise collaboration strategy.

Posted: 20 Mar 2014 | Published: 20 Mar 2014

WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.

Posted: 01 Jul 2014 | Published: 01 Jul 2014

EGUIDE: This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.

Posted: 21 Mar 2014 | Published: 21 Mar 2014