Safety Meshing: Hybrid trust models in social networks for end-to-end encryption
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This article in our Royal Holloway Information Security Thesis series looks at an alternative approach to end-to-end encryption.
Posted: 13 Sep 2017 | Published: 13 Sep 2017
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Analytics & Data Warehousing Reader Survey Europe
sponsored by ComputerWeekly.com
RESEARCH CONTENT:
Over 150 IT professionals across Europe reveal their plans and priorities for business intelligence and analytics, in this exclusive research from Computer Weekly.
Posted: 27 Jan 2014 | Published: 27 Jan 2014
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Gartner: The rise of the Chief Data Officer and what it means for IT leaders
sponsored by ComputerWeekly.com
ANALYST BRIEF:
CIOs should view the Chief Data Officer as a peer and a partner who will enable them to focus on the job they already have, says Gartner analyst Debra Logan.
Posted: 09 Sep 2014 | Published: 09 Sep 2014
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A New Charter for HR
sponsored by Jive Software
WHITE PAPER:
In this white paper, Stowe Boyd of GigaOM Research explores:The current state of the workforce: What is the new normal? How HR and technology leaders can work together to responsibly invest in social technologies? What HR must become to embrace the modern workplace and earn a seat at the executive table.
Posted: 14 Feb 2014 | Published: 14 Feb 2014
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New Contact Center Metrics to Fit Busy New Customers
sponsored by Aspect
EGUIDE:
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media.
Posted: 14 Mar 2014 | Published: 14 Mar 2014
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5 Tips For Setting Measurable Social Media Goals
sponsored by MarketWired
WHITE PAPER:
While social media offers your business a variety of opportunities to grow its customer base, increase brand awareness, and drive revenue, those benefits are unattainable without a solid strategy in place. To realize your social media goals, you need to first determine metrics and measurements of your strategy's success.
Posted: 20 Feb 2014 | Published: 20 Feb 2014
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Making Connections with a Social Business Expert
sponsored by IBM
PRESENTATION:
Learn how IBM Connections can help your organization improve its social business strategy by adding capabilities end users are familiar with into everyday processes.
Posted: 05 Jun 2014 | Published: 06 May 2014
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Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER:
This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014
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CRM Analytics: How to Make the Most of Customer Data
sponsored by SearchCRM
EBOOK:
The right combination of technology and human resources behind CRM analytics can provide a competitive advantage. Discover how you can empower sales, marketing, and customer service teams to make smarter, data-driven decisions with CRM analytics.
Posted: 22 Jan 2016 | Published: 22 Jan 2016
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Effectively Leveraging CRM Analytics
sponsored by MicroStrategy
EGUIDE:
This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.
Posted: 21 Mar 2014 | Published: 21 Mar 2014
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