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Ubiquitous Computing

Ubiquitous Computing Reports

Infographic: Top 10 Technology Trends 2019 sponsored by ComputerWeekly.com EGUIDE: In this infographic, discover the top 10 technology trends for 2019 as predicted by Gartner. For digital-minded CIOs, Gartner's 2019 top 10 technology trends should come as no surprise: IT is getting smarter, casting an intelligent digital web over the enterprise -- and everywhere else. Posted: 28 Nov 2018 \| Published: 28 Nov 2018 TOPICS: Artificial Intelligence \| Autonomic Computing \| Autonomous Systems \| Data Security \| Edge Computing \| Smart Appliances

Delivering Positive Multi-Channel Customer Experiences sponsored by Microsoft India EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing. Posted: 17 Jul 2014 \| Published: 17 Jul 2014 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Mobile CRM \| Social Computing

Optimizing Magneto E-commerce Sites for Increased Sales and Customer Satisfaction sponsored by ZeroLag Communications Inc. WHITE PAPER: Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction. Posted: 20 Jun 2014 \| Published: 20 Jun 2014 TOPICS: Application Integration \| CRM \| Customer Satisfaction \| Customer Service \| eCommerce \| Social Computing \| Web 2.0

The Perfect Combo: ITIL, ITSM and Social Media sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk. Posted: 24 Feb 2014 \| Published: 24 Feb 2014 TOPICS: IT Management \| IT Service Management \| ITIL \| Social Computing \| Social Networking

How to: Crafting a Comprehensive Social Media Strategy sponsored by Hootsuite EGUIDE: In this expert e-guide, learn how to craft a social media strategy that delivers undeniable results – and how to choose the tools that make the most sense for your business, so you can reach potential employees, customers, and partners. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: CRM \| Marketing \| Recruiters \| Social Computing \| Social Networking

Measuring Community Health with Indicee Analytics sponsored by Indicee EBOOK: The e-book provides examples of what to measure to ensure healthy, engaged communities, and how to measure it using analytics. Also included is a re-cap of the location for the full framework. Posted: 14 Mar 2014 \| Published: 14 Mar 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Collaborative Commerce \| Sales \| Sales and Marketing Software \| Social Computing \| Social Networking

Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest sponsored by Microsoft EGUIDE: Discover how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses and get an exclusive look at how MLB teams engage with their customers via personalized mobile updates. Posted: 02 Feb 2016 \| Published: 01 Feb 2016 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Computing \| Social Networking \| Web 2.0

The Secret to Effective Social Customer Engagement sponsored by Hootsuite EGUIDE: This e-guide investigates the tools and strategies to make social customer engagement work for your organization, big or small. Learn how to choose the websites and technologies that work best with your business goals. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Channel Management \| CRM \| Customer Retention \| Customer Satisfaction \| Social Computing \| Social Networking

The Market Within sponsored by OpenText WHITE PAPER: The following white paper explores the current state of social adoption and where innovative companies are focusing their efforts. Learn how to balance social inside and outside the enterprise, how to use social to improve worker efficiency, and much more. Posted: 05 May 2014 \| Published: 05 May 2014 TOPICS: Collaboration \| Networking \| Social Computing \| Social Networking

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

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