Telecommunications Spending

RESEARCH CONTENT: This report from the World Economic Forum remains one of the most comprehensive and authoritative assessments of the impact of ICT on each country.

Posted: 15 Apr 2013 | Published: 22 Apr 2013

WHITE PAPER: Many organizations are keeping their phone systems on-premise. Generally, they cite that it would be cheaper to remain on-premise than it would be to go and purchase a cloud phone system… or would it? Study this white paper to learn the top 5 hidden costs of legacy phone systems and how they compare to cloud systems.

Posted: 03 Aug 2020 | Published: 03 Aug 2020

WHITE PAPER: A unified, flexible and cost-effective cloud phone system can save organizations more money over time than remaining on a legacy system. Legacy systems are adding functionality, but they become increasingly more expensive as they do, not to mention the cost of adding locations. Read this white paper to learn why cloud phone systems could win out.

Posted: 06 Aug 2020 | Published: 06 Aug 2020

CASE STUDY: Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.

Posted: 04 Aug 2020 | Published: 04 Aug 2020

PRESENTATION TRANSCRIPT: This presentation transcript, taken directly from the webcast of the same name, talks about consolidating service platforms to reduce costs. It starts off by asking the obvious question: What is a service platform and why do I care?

Posted: 07 May 2009 | Published: 07 May 2009

WHITE PAPER: The benefits of Web conferencing have motivated many to become proficient at its use. But the economic downturn has brought a new urgency to finding ways to cut costs and work together efficiently. This study examines the role of usability as the major issue that stands in the way of truly beneficial adoption of web conferencing by the mainstream.

Posted: 18 Jun 2010 | Published: 18 Feb 2009

WHITE PAPER: In this white paper, explore 3 telecom savings myths debunked, and how organizations must achieve greater visibility in their networks to differentiate perceived and realized value of their mobile investments.

Posted: 20 Dec 2013 | Published: 20 Dec 2013

WHITE PAPER: Until very recently, customer volume for data services was so low that service providers couldn't justify investment in robust, end-to-end service assurance solutions for mobile data services. Now, with the volume of data services on mobile networks growing, the business case for such an investment is clear. Read on to learn more.

Posted: 02 Mar 2009 | Published: 26 Feb 2009

WHITE PAPER: Enabling and supporting mobility can be complicated, especially when it comes to integrating it with company policy. Discover how a mobility solution can help you with all this.

Posted: 21 Feb 2012 | Published: 21 Feb 2012

WHITE PAPER: Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more.

Posted: 28 Oct 2009 | Published: 28 Oct 2009