In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
The challenges facing SPs today are not so different from the ones enterprise organizations have faced for years when dealing with IP-based application delivery. This paper discusses how they face these challenges.
Access this exclusive resource to learn how one organisation within the health care industry updated their whole IT infrastructure by automating their IT support and service to improve system uptime and staff productivity. Dscover how this automation platform that can help your company manage your entire infrastructure while reducing costs.
Learn how to address shop floor automation challenges and device integration to deliver more value within a SAP environment. Learn how to facilitate plant device and mobile user automation that works with SAP's Enterprise Service Architecture.
Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
DevOps practices and test automation activities are forcing traditional testing teams to make considerable changes. Both roles and tools are being updated and you need to adapt in order to survive. Read this e-book to learn how your testing team can adapt to these changes and how to implement these changes in your testing strategy.
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