Building a Better Tomorrow: IT Automation & Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
In a recent study, over 80% of service desk professionals said they often feel overwhelmed. Inside, explore the history and practical applications of virtual agents and IT automation platforms, and how they can help relieve some of the pressure that support professionals are experiencing today.
Posted: 24 Oct 2018 | Published: 24 Oct 2018
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How the Royal Bank of Scotland Transformed Internal ITSM and CMDB
sponsored by ServiceNow
WHITE PAPER:
In this quick case study, discover how the RBS pivoted from using 13 different ITSM tools and multiple CMDBs to using one consolidated management platform – keeping their 14,000 users on the same page and establishing a new baseline for service quality.
Posted: 19 Nov 2018 | Published: 20 Oct 2018
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Top Trends in AIOps Adoption
sponsored by OpsRamp
WHITE PAPER:
Jump into this industry report to learn how enterprises like yours are responding to the growing popularity of AIOps -- whether they're eager to adopt or still skeptical.
Posted: 04 Oct 2018 | Published: 04 Oct 2018
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Breathing New Life into Service Delivery and Governance
sponsored by ServiceNow
WHITE PAPER:
Find out how a regional credit union was able to successfully build and deploy a cross-functional automation platform, breathing new life into their request, workflow, and governance processes – all while driving lower-cost of ownership.
Posted: 04 Oct 2018 | Published: 20 Jun 2018
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Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by ServiceNow
WHITE PAPER:
In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 08 Oct 2018 | Published: 23 Aug 2018
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Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK:
This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 31 Oct 2018 | Published: 30 Aug 2016
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CW Middle East ezine October 2018
sponsored by ComputerWeekly.com
EZINE:
It's still early days for the Middle East when it comes to artificial intelligence and robotic process automation, but things are picking up.
Posted: 05 Oct 2018 | Published: 05 Oct 2018
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Transforming Diagnostic Imaging Services with Hyper-converged Infrastructure
sponsored by Dell EMC and VMware
CASE STUDY:
What if you could replace over 90 servers with just two integrated devices; consolidate 80% of your storage footprint into 9 small-form drives; and generate savings in labor, power, and maintenance costs? Read on for the HCI system that will help you achieve these outcomes.
Posted: 24 Oct 2018 | Published: 24 Oct 2018
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Dell EMC XC630 Web-Scale Hyperconverged Appliance for Databases
sponsored by Dell EMC and Nutanix
ANALYST REPORT:
This Principled Technologies report tests one hyperconverged infrastructure, Dell EMC XC630 Hyperconverged, against an alternative integrated solution on database workloads. Download now for the results, a detailed system configuration and pricing for the two.
Posted: 23 Oct 2018 | Published: 31 May 2017
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The Relevance of Archiving for Business Transformation
sponsored by Hitachi Data Systems
WHITE PAPER:
This paper offers an intelligent archiving method with which archiving apps can automatically move data residing on any tier of storage to a fully integrated and highly available archive platform that enables you to rapidly repurpose data. Read on for a detailed look at this strategy and additional benefits.
Posted: 23 Oct 2018 | Published: 30 Apr 2018
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