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Automating the IT Service Desk
sponsored by ServiceNow
ESSENTIAL GUIDE: Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.
Posted: 24 Apr 2019 | Published: 24 Apr 2019

ServiceNow

Infographic: 2019 Europe IT Priorities - Digital Transformation
sponsored by ComputerWeekly.com
EGUIDE: In this infographic, we take a look at what stage of digital transformation companies across Europe are at, what the main drivers behind digital transformation are and which IT activities are being directly impacted by it. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019

ComputerWeekly.com

IT Strategy is Dead... so What's Next?
sponsored by ServiceNow
EBOOK: IT leaders have an opportunity to become essential partners in the success of their organizations by developing an IT strategy that integrates with business strategy. Read this ebook to learn why an integrated strategy is critical for the future of your organization.
Posted: 29 Apr 2019 | Published: 20 Mar 2019

ServiceNow

The 3 Core Components of BMC Helix
sponsored by BMC
PRODUCT OVERVIEW: Both internal and external service management strategies are in the midst of a substantial paradigm shift thanks to the growing viability of cognitive technology and automation. Inside, dive into the three core elements that comprise a modern cognitive service management strategy.
Posted: 16 Jul 2019 | Published: 16 Jul 2019

BMC

Unified Team Communications: Power Collaboration Between All Your Workers
sponsored by Motorola, Inc.
WHITE PAPER: Download this guide to learn about Motorola Solutions and how their communication devices can help you connect people, properties and locations to streamline operations, keep your workers safe, control costs and enhance guest satisfaction.
Posted: 04 Apr 2019 | Published: 04 Apr 2019

Motorola, Inc.

Thinking Big: Unified Communications for the Enterprise
sponsored by Mitel Networks Limited
WHITE PAPER: Before you dive into the unified communications (UC) pool, there are quite a few things you should be on the lookout for. Read this brief blog post to learn the 4 main features you should look for in your next UC tool.
Posted: 11 Apr 2019 | Published: 11 Apr 2019

Mitel Networks Limited

Why Your PBX Could Be Slowing You Down
sponsored by 8x8, Inc.
WEBCAST: An on-premise PBX can often be unreliable—not just in terms of the inevitable outage, but in the costs associated with frequent and necessary upgrades. Listen to this podcast to hear 2 real-world examples of companies who migrated from legacy on-premise PBX to cloud communications and the challenges they faced.
Posted: 01 Aug 2019 | Premiered: Aug 1, 2019

8x8, Inc.

How 1 Company Maintained QoS for their UC Platform
sponsored by Nectar Corp
CASE STUDY: As UC adoption rates soar, IT network and applications teams are hard pressed to keep up with complexities introduced by the explosive growth in real-time communications. Find out how 1 company dealt with issues like garbled audio, bad call quality and video pixilation issues by implementing a new, integrated UC platform.
Posted: 30 Jul 2019 | Published: 30 Jul 2019

Nectar Corp

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide
 

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