Building a Better Tomorrow: IT Automation & Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
In a recent study, over 80% of service desk professionals said they often feel overwhelmed. Inside, explore the history and practical applications of virtual agents and IT automation platforms, and how they can help relieve some of the pressure that support professionals are experiencing today.
Posted: 24 Oct 2018 | Published: 24 Oct 2018
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Set the Pace in Today's Digital Economy
sponsored by VMware Pulse
WHITE PAPER:
Over 80% of line-of-business partners view CIOs as a key strategic partner within their business. Faced with this newfound responsibility, find out what IT tools and technologies CIOs are relying on to keep business applications agile and performing in step with business demands.
Posted: 26 Nov 2018 | Published: 26 Nov 2018
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Converged Infrastructure Benefits and Selection Criteria
sponsored by TechData - NetApp
WHITE PAPER:
This white paper demonstrates the benefits of converged infrastructure (CI) and several selection criteria for those organizations considering investing in it. Read on for 5 key features one should look for in a potential CI solution, as well as an additional glimpse at a preconfigured CI launched this year: NFLEX.
Posted: 08 Nov 2018 | Published: 30 Apr 2018
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How National Grid Aligned IT Strategy with Business Ambitions
sponsored by ServiceNow
WHITE PAPER:
In this case study, find out how National Grid addressed mounting business pressures and increasing customer demands with the help of their IT organization and newfound IT service management tools.
Posted: 14 Nov 2018 | Published: 15 May 2018
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How to Derive the Most Value from Hyperconvergence
sponsored by Cisco
EBOOK:
This e-book is designed to help your organization derive the most value from hyperconverged investments. Download here to view must-have HCI features, an introduction to Cisco HyperFlex—which includes a network as part of the HCI stack—and the advantages of running multicloud workloads, containers, databases, VDI, and test/dev on HCI.
Posted: 31 Oct 2018 | Published: 31 Oct 2018
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Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by ServiceNow
WHITE PAPER:
In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 08 Oct 2018 | Published: 23 Aug 2018
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It's an Evolution, Not a Revolution: Service Desks Are Transforming
sponsored by Serviceaide
WHITE PAPER:
Read about the user and technology considerations to keep in mind when adding an intelligent layer to your IT service desk – and why you should think beyond simple chatbots.
Posted: 24 Oct 2018 | Published: 24 Oct 2018
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Breathing New Life into Service Delivery and Governance
sponsored by ServiceNow
WHITE PAPER:
Find out how a regional credit union was able to successfully build and deploy a cross-functional automation platform, breathing new life into their request, workflow, and governance processes – all while driving lower-cost of ownership.
Posted: 04 Oct 2018 | Published: 20 Jun 2018
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How HCI Delivers Value as It Goes Mainstream in the Data Center
sponsored by Dell EMC and VMware
WHITE PAPER:
Continue reading to learn more about why and how your colleagues are using HCI as a shortcut towards data center modernization. Plus, read through HCI use cases from companies like Land Rover, Rent-A-Center, and more to see how they're getting an edge on the competition by using hyper-converged.
Posted: 22 Oct 2018 | Published: 22 Oct 2018
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Digital Operations Maturity Assessment
sponsored by PagerDuty
RESOURCE:
Achieving digital operations excellence is a journey. Take this short quiz to determine what stage of operational maturity your organization is categorized as, and find out how much further you have left to go.
Posted: 27 Sep 2018 | Published: 27 Sep 2018
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