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DEFINITION: A line card is: 1) A printed brochure that lists the names, descriptions and manufacturers of products sold by a third party, like a distributor, sales representative or value-added reseller (VAR). These 'product line cards' can be used in sales calls or offered for download to be used by potential customers as useful reference for comparison of product specifications and costs.2) An electronic circuit  … 

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POTS Reports
 
The Importance of First Contact Resolution
sponsored by Contegix
WHITE PAPER: Tracking and measuring the performance of service desks isn't always straight forward. That's where First Contact Resolution (FCR) can prove to be a valuable metric. Inside this guide, learn more about FCR – including how to measure it, analyze it, and tie it to employee productivity – and how it can ultimately help to lower total support costs.
Posted: 31 Jul 2019 | Published: 31 Jul 2019

Contegix

The Truth About Cognitive and AI
sponsored by BMC
RESOURCE: AI and cognitive technologies are finally ready to shed their sci-fi associations and make an impact on day-to-day business and IT operations, and companies are eager to dive in. Inside, find out why IT service management might be the best place to get started.
Posted: 15 Jul 2019 | Published: 06 Dec 2018

BMC

How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
Posted: 22 Mar 2019 | Published: 22 Mar 2019

ServiceNow

Networks in Transition: How Leaders are Addressing Multifaceted Challenges
sponsored by Verizon
WHITE PAPER: Digital transformation efforts are skyrocketing – and these projects rely on a variety of resources across your IT networks. What's your network's threshold for handling these workloads? Take this whitepaper to figure out the top network deliverables you should prioritize when supporting digital transformation projects in 2019.
Posted: 15 Aug 2019 | Published: 15 Aug 2019

Verizon

Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
EBOOK: It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 29 Apr 2019 | Published: 20 Apr 2019

ServiceNow

Beyond the Cubicle: Life in the Digital Workspace
sponsored by Citrix
WHITE PAPER: Employees can conduct work and be productive just about anywhere – that is, if their IT organizations are adopting the mobility, cloud, virtualization, and cyber security technologies that enable it. Download this guide to learn more about what "work" means to today's workforce and about the role that IT plays.
Posted: 02 Jul 2018 | Published: 02 Jul 2018

Citrix

How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019

Serviceaide

A Compelling Financial Case for Cloud-Based IT Service Desks
sponsored by Freshworks
WHITE PAPER: Dive into this white paper to explore the financial perks a cloud-based service desk system can bring to the table – including streamlined contract management, reduced significantly reduce maintenance costs, and low to zero up-front investment.
Posted: 05 Jun 2019 | Published: 05 Jun 2019

Freshworks

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
EBOOK: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
Posted: 04 Apr 2018 | Published: 20 Jan 2018

ServiceNow

South African Financial Services Company Gears Up for the Multi-cloud
sponsored by Nutanix
CASE STUDY: This IDC paper spotlights a South African financial services company that laid the foundation for an effective multi-cloud strategy with hyper-converged infrastructure. Read here for the takeaways.
Posted: 14 Feb 2019 | Published: 31 Dec 2018

Nutanix
 

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