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IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention sponsored by ConnectWise EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

CW ASEAN: SD-WAN helps find best route to cloud sponsored by ComputerWeekly.com EZINE: This year, more enterprises will adopt a "cloud-first" SD-WAN architecture designed to efficiently support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises gearing up for this eventuality. Posted: 12 Apr 2018 \| Published: 12 Apr 2018 TOPICS: Computer Hardware \| Computer Software Industry \| Data Center Networking \| Internet Security \| Internet Services \| Internet Structure \| IT Consulting Services \| IT Industry \| IT Infrastructure \| IT Systems \| WAN

Political Turmoil Threatens Global IT Services Sector sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine the threats to the global IT services sector caused by the political turmoil in the US and UK. Home Office IT chief Sarah Wilkinson discusses digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now. Posted: 15 May 2017 \| Published: 16 May 2017 TOPICS: Data Security \| Governments \| Identity Management \| IT Services \| Outsourcing \| Security

CW Nordics ezine February 2018 sponsored by ComputerWeekly.com EZINE: In the first CW Nordics ezine of 2018, we take a look at some of the priorities of the region’s CIOs. Posted: 19 Feb 2018 \| Published: 22 Feb 2018 TOPICS: CIOs \| Computer Hardware \| Cybersecurity \| IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Management \| Security Policies \| Security Software \| Security Systems \| Security Threats

CW Benelux ezine February 2019 sponsored by ComputerWeekly.com EZINE: Dutch military intelligence has released a lot of details about the attempt to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague. Posted: 31 Jan 2019 \| Published: 07 Feb 2019 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Hardware \| Cybersecurity \| Hackers \| IT Industry \| IT Management \| IT Services \| IT Workforce \| Robotics \| Robots \| Training and Educational Services \| Training Software

Middle East IT Priorities 2017 sponsored by ComputerWeekly.com EGUIDE: This year's Computer Weekly and TechTarget IT Priorities survey has revealed that over half of IT decision makers at Middle East based organisations are planning on reducing how much they send of IT staff, despite the growing importance of IT to business. Posted: 06 Feb 2017 \| Published: 07 Feb 2017 TOPICS: IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce

IT outsourcing in the digital age sponsored by ComputerWeekly.com EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry. Posted: 17 Apr 2018 \| Published: 17 Apr 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce \| Outsourcing

CW Benelux November 2019-January 2020: Dutch banks fight money laundering sponsored by ComputerWeekly.com EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 24 Oct 2019 \| Published: 31 Oct 2019 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant sponsored by ComputerWeekly.com EZINE: In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries. Posted: 02 Jan 2020 \| Published: 09 Jan 2020 TOPICS: Artificial Intelligence \| Cloud Computing \| Cloud Storage \| Computer Industry \| IT Consulting Services \| IT Governance \| IT Management \| IT Services \| Project Management

CW Middle East ezine October 2018 sponsored by ComputerWeekly.com EZINE: It's still early days for the Middle East when it comes to artificial intelligence and robotic process automation, but things are picking up. Posted: 05 Oct 2018 \| Published: 05 Oct 2018 TOPICS: Artificial Intelligence \| Computer Industry \| Industrial Applications Software \| Internet \| Internet Security \| Internet Services \| IT Consulting Services \| IT Industry \| IT Infrastructure \| IT Management \| IT Systems \| Robotics

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