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From Multi-Channel to Unified Integrated Customer Experience sponsored by ServiceNow VIDEO: Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized. Posted: 25 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Infrastructure Management \| Infrastructure Services \| IT Service Management \| IT Services \| IT Systems \| Systems Management \| User Experience

CW Benelux ezine November 2018 sponsored by ComputerWeekly.com EZINE: The Netherlands is a hotbed for digital developments, whether it's developing a port that will host autonomous ships or the proliferation of contactless payments. Its population is open to new ideas and it has a rich tech startup scene with a large community of techies. Posted: 02 Nov 2018 \| Published: 08 Nov 2018 TOPICS: Application Development \| Artificial Intelligence \| Computer Hardware \| Computer Software Industry \| Data Center Infrastructure Efficiency \| Data Center Power Management \| Financial Applications Software \| Financial Services \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Mobile Device Management

Automating the Business of Science with Applications sponsored by ServiceNow VIDEO: A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul. Posted: 25 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Application Development \| Applications Management \| IT Service Management \| IT Services \| IT Systems \| User Experience

Evolving to Hybrid Cloud for a Digital-First Business sponsored by DWA UK - Intel RESOURCE: Jump into this article to learn about the critical business use cases of hybrid cloud, including heightened IT service delivery, streamlined development workflows, and more. Posted: 04 Mar 2019 \| Published: 04 Mar 2019 TOPICS: Cloud Computing \| Hybrid clouds \| IT Infrastructure \| IT Management \| IT Services

CW Benelux August 2017 sponsored by ComputerWeekly.com EZINE: The Netherlands is building itself a bit of a reputation when it comes to applying the latest technologies to some of the challenges facing people and businesses today. Posted: 02 Aug 2017 \| Published: 10 Aug 2017 TOPICS: Computer Crimes \| Computer Hardware \| Computer Software Industry \| Cybersecurity \| Data Analytics \| Data Center Design \| Data Center Management \| Data Centers \| Data Security \| Internet Applications Software \| Internet Information Services \| Internet Monitoring Software \| Internet Security \| Internet Security Software \| Internet Services \| IT Consulting Services \| IT Governance \| IT Services \| IT Systems \| Networking \| Networking Hardware

Five Essential Characteristics for Service Management Integration sponsored by Perspectium WHITE PAPER: Finding a service management integration partner that can match your enterprise's needs isn't cut-and-dry. In this brief whitepaper, learn about the five essential characteristics to look for in an integration partner to ensure you're making the best choice. Posted: 09 Aug 2018 \| Published: 09 Aug 2018 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Spending \| IT Systems

CW Benelux May 2018 sponsored by ComputerWeekly.com EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned. Posted: 01 May 2018 \| Published: 01 May 2018 TOPICS: Computer Hardware \| Cybersecurity \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| Privacy Rights

Dramatically Improve Service Availability sponsored by ServiceNow WHITE PAPER: Highly available business services rely on modern IT operations management (ITOM). What does that look like? This e-book can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur. Posted: 25 Jan 2018 \| Published: 27 Oct 2016 TOPICS: CMDB \| Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Troubleshooting

CW Nordics August 2017 sponsored by ComputerWeekly.com EZINE: The Nordic region, known for its startup companies, is a good platform for fintech companies to set up as consumers are conducive to digital banking services. In this issue, discover how major companies in the financial industry are partnering with startups and launching fintech initiatives and much more. Posted: 23 Aug 2017 \| Published: 24 Aug 2017 TOPICS: Computer Hardware \| Computer Software Industry \| Data Analytics \| Data Center Management \| Data Centers \| Data Integration \| Data Mining \| Data Quality \| Data Security \| Digital Network Hardware \| Internet Applications Software \| Internet Security \| IT Industry \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems \| Security Best Practices \| Security Infrastructure \| Security Management \| Sensors \| Software Development Tools

Service Visibility: Your Green Light to a Clear Road Ahead sponsored by ServiceNow WHITE PAPER: Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery. Posted: 14 Mar 2019 \| Published: 14 Mar 2019 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

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