CW Benelux ezine November 2018
sponsored by ComputerWeekly.com
EZINE:
The Netherlands is a hotbed for digital developments, whether it's developing a port that will host autonomous ships or the proliferation of contactless payments. Its population is open to new ideas and it has a rich tech startup scene with a large community of techies.
Posted: 02 Nov 2018 | Published: 08 Nov 2018
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A Compelling Financial Case for Cloud-Based IT Service Desks
sponsored by Freshworks
WHITE PAPER:
Dive into this white paper to explore the financial perks a cloud-based service desk system can bring to the table – including streamlined contract management, reduced significantly reduce maintenance costs, and low to zero up-front investment.
Posted: 05 Jun 2019 | Published: 05 Jun 2019
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From Multi-Channel to Unified Integrated Customer Experience
sponsored by ServiceNow
VIDEO:
Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018
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Automation 101: An Introduction to the Future
sponsored by ConnectWise
WHITE PAPER:
Inside this eBook, read through a collection of tips and best practices for successfully incorporating automation into your own IT department.
Posted: 05 Mar 2019 | Published: 31 Aug 2018
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Pushing IT Operations Into High Gear with ITSM and ITOM
sponsored by ServiceNow
WHITE PAPER:
In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.
Posted: 09 Oct 2018 | Published: 09 Oct 2018
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If They Can't Find It, They Can't Buy It: 12 Must-Have Query Types for E-Commerce Search
sponsored by Lucidworks
WHITE PAPER:
A recent survey observing users' search functionality shopping experience found that if customers can't find the results they're searching for, it will result in a lost sale and a bad impression. Inside, uncover 12 must-have query types for e-commerce search to improve customer experiences.
Posted: 27 Jul 2018 | Published: 27 Jul 2018
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5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE:
GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018
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CW Nordics August 2018
sponsored by ComputerWeekly.com
EZINE:
In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured.
Posted: 17 Aug 2018 | Published: 23 Aug 2018
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Crossing the Legacy ITSM Chasm
sponsored by ServiceNow
WHITE PAPER:
This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
Posted: 18 Mar 2019 | Published: 28 Feb 2018
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