In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
This paper details an asset management solution from IBM. This option is designed for the federal government and enables seamless integration and support maintenance of every asset across the enterprise. Read this now and learn how this option can offer complete visibility into every asset, enable elevated risk management and more.
This report cuts to the chase when it comes to suppliers focusing on smart cities and forwar-thinking municipalities. Read now for evaluations on leading players in the market that have the capacity to provide leadership on large-scale projects spanning multiple city requirements.
How can you tap into today's data growth trend to improve processes? This white paper examines the drastic explosion of data and explores how governments have begun to handle this massive influx of information.
Learn how USB devices are used to transfer data, the federal government’s ban on USB devices and its impact, and how to effectively manage USB devices to secure data and networks without impacting productivity.
In this resource, explore the evolving trends in the public sector landscape, and what this means for information governance and security. Learn how crucial it is to prevent data leakage for the sake of regulations and citizens' trust.