EBOOK:
Thanks to the superior consumer-world service experiences they receive in their personal lives, your organization’s employees now want and expect a better service experience from HR, finance, legal, IT and other parts of the business. To help you determine how to best do that, ServiceNow put together this eBook. Download your copy to learn more.
WHITE PAPER:
Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.
EGUIDE:
In this e-guide: HR software had long been a relatively backward zone of enterprise software before the Covid-19 pandemic. It had been catching up, as organisations applied digital approaches drawn from customer experience to employee experience, encompassing the journey from recruitment, through working and learning, to moving up or moving on.
PODCAST:
In this episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss the DWP's IR35 tax bill, the launch of the 2021 Most Influential Women in UK Technology awards programme, and company cultures.
EZINE:
In this week's Computer Weekly, 13 years after Computer Weekly first reported on flaws in the Post Office IT system, a public inquiry finally allows victims to reveal the devastating impact on their lives. Enterprises are starting to evaluate the uses of 5G. And we look at how SMEs have turned to e-commerce after the pandemic. Read the issue now.
EGUIDE:
Read this expert guide to learn about digital developments in HR and find out how employee experience has changed—and will continue to—with intelligent technologies.
EGUIDE:
In this e-guide, discover the 10 must-have features in big data analytics tools that can help reduce the effort required by data scientists to improve business results.
WEBCAST:
The skills gap has greatly affected how organizations recruit candidates. Listen to this webinar to hear from experts as they discuss the current state of the skills gap, and what can be done to mitigate it.
EGUIDE:
Employee experience was recognized as one of the building blocks of the digital workplace in a recent report by Gartner. Download this expert guide to hear from a Gartner VP and analyst discusses employee experience strategies, what's ahead for the role of IT, and more.
