Direct Broadcast Satellite Industry

CASE STUDY: This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.

Posted: 08 Jul 2002 | Published: 01 Jan 2001

CASE STUDY: The constantly changing and competitive environment of the telco industry calls for a cost-effective and highly scalable BI tool to control and analyze spending and investments. Download this resource to see how a BI tool can help monitor, track, analyze and manage all facets of a business.

Posted: 31 Aug 2018 | Published: 31 Aug 2018

WHITE PAPER: Inside, take a peek at how small and midsize enterprises are addressing digital transformation – whether as a leg-up on competitors or as a means of survival. Based on cross-industry survey data, you'll also get a glimpse at the technology investments fueling this movement.

Posted: 19 Nov 2018 | Published: 19 Nov 2018

CASE STUDY: This case study explores how MTS Allstream resolved the disconnect between the information they were storing and their ability to analyze this data. Access now to learn more about the enterprise-grade analytics platform they leveraged to revolutionize fraud management.

Posted: 05 Aug 2016 | Published: 31 Dec 2015

WHITE PAPER: This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified...

Posted: 09 Jun 2009 | Published: 01 Feb 2009

WHITE PAPER: This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.

Posted: 18 Jun 2010 | Published: 18 Jul 2007

WHITE PAPER: This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.

Posted: 15 Nov 2013 | Published: 31 Oct 2013

WHITE PAPER: This paper highlights how important it is for telecom service providers to deliver broadband services beyond the profitable hotspots of advanced business users and high-income residential users to reach the mass market, as well as detailing a suggested solution.

Posted: 03 Mar 2009 | Published: 03 Mar 2009

WHITE PAPER: As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.

Posted: 09 Jun 2009 | Published: 09 Jun 2009

CASE STUDY: Read this case study to learn how TeliaSonera Business Services used Lombardi Blueprint™ collaborative process modeling and prioritization tool and Teamworks BPM suite to design and automate the sales business processes so that they are controlled and easily managed. Read on to learn the benefits they experienced from turning to Lombardi.

Posted: 15 Dec 2010 | Published: 15 Dec 2010