Deloitte Global CIO Survey 2018 – UK Edition
sponsored by ComputerWeekly.com
RESEARCH CONTENT:
Fewer than 10% of CIOs identified themselves and their companies as being advanced in the journey to incorporate technology into their digital business strategies, Deloitte's 2018 CIO survey reveals in the UK edition of its 2018 global CIO survey, Manifesting Legacy: Looking Beyond the Digtal Era.
Posted: 29 Aug 2018 | Published: 29 Aug 2018
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Presentation Transcript: Making Real-Time Business Connections with Cloud-Scale Integration
sponsored by IBM
PRESENTATION TRANSCRIPT:
In this presentation transcript, learn about the technologies and business models that enable real-time connections with customers and partners, and find out the characteristics to look for when selecting a cloud integration platform.
Posted: 18 Dec 2010 | Published: 18 Dec 2010
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Journal of Management Excellence: Creating Value, Part II
sponsored by Oracle Corporation
JOURNAL ARTICLE:
This collection of journal articles is focused on the concept of creating value and its importance as the key element for enterprise performance management (EPM).
Posted: 21 Mar 2011 | Published: 01 May 2009
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Service Oriented Architecture Design Principles for Dummies
sponsored by IBM
EBOOK:
This comprehensive e-book serves as an introduction to service-oriented architecture (SOA) and explores best practices, challenges, and lessons learned about SOA implementation from market-leading companies across all business sectors.
Posted: 15 May 2013 | Published: 31 Dec 2009
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The Future Carrier Network: Adopting New Outsourcing Business Models
sponsored by Alcatel-Lucent
WHITE PAPER:
This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized
by flux.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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Business Process Management, Service-Oriented Architecture, and Web 2.0: Business Transformation or Train Wreck? (Spanish version)
sponsored by Oracle Corporation
WHITE PAPER:
Read this white paper for a discussion of the benefits and risks associated with the solution provided by the convergence of business process management, service-oriented architecture, and Web 2.0.
Posted: 27 Oct 2010 | Published: 28 Aug 2008
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The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times
sponsored by SAP America, Inc.
WEBCAST:
This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.
Posted: 13 Mar 2009 | Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT)
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Leadership Makes the Difference during Times of Global Financial Crisis: Optimizing Business Cycles through Technology Investment
sponsored by SAP America, Inc.
WHITE PAPER:
Investing in the right IT platform and end-to-end business processes enables companies to simplify the IT landscape and reduce total it cost.
Posted: 26 Jan 2009 | Published: 23 Jan 2009
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First Contact Resolution
sponsored by Pegasystems
EBOOK:
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
Posted: 10 May 2011 | Published: 10 May 2011
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Transform the Customer Experience with Pega CRM
sponsored by Pegasystems
WHITE PAPER:
For years, companies have tried to serve customers in a way that would lead to brand loyalty. While traditional CRM systems have failed to deliver, a new approach might be just what companies need.
Posted: 11 May 2011 | Published: 11 May 2011
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