WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
WHITE PAPER:
This white paper helps to clear up some confusion surrounding the requirements mandated by health care reform by addressing three key areas: reforms already in place, looming deadlines foremployers, and open issues for individuals.
WEBCAST:
This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed.
EBOOK:
This technical handbook offers practical advice on how to implement hybrid cloud storage in a way that works for you today and in the future. Discover cloud storage use cases, practical steps on the hybrid journey, and more.
WHITE PAPER:
When IT executives engage with VMware they often ask themselves many questions, including “How do my metrics compare to my peers with respect to virtualizing my IT environment?”. This exclusive white paper highlights top anecdotes and qualitative research on virtualization's business and financial benefits. Learn more here.
BOOK:
This extract from Michael Blackstaff's book, Finance for IT decision makers, teaches you how to make effective business and financial cases for IT projects.
WHITE PAPER:
This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
