A Service Provider's Guide to IT Service Management Solutions
sponsored by Micro Focus
WHITE PAPER:
This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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CW Europe – December 2018
sponsored by ComputerWeekly.com
EZINE:
Dutch military intelligence have released a lot of details about the attempted to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.
Posted: 06 Dec 2018 | Published: 13 Dec 2018
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How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER:
What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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CW Middle East ezine April 2018
sponsored by ComputerWeekly.com
EZINE:
The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right.
Posted: 05 Apr 2018 | Published: 12 Apr 2018
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Pushing IT Operations Into High Gear with ITSM and ITOM
sponsored by ServiceNow
WHITE PAPER:
In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.
Posted: 09 Oct 2018 | Published: 09 Oct 2018
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10 ITSM Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER:
Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.
Posted: 15 Aug 2018 | Published: 15 Aug 2018
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Simplifying Remote Monitoring and Management for MSPs
sponsored by Datto, Inc.
EBOOK:
Choosing an RMM tool will depend entirely on your specific business needs and which options best integrate with other tools you use. Download this e-book for the two main RMM category types broken down, as well as instructive guidance on getting started with RMM and selecting a tool that fits your needs.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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Six Indispensable Features of the Modern Service Desk
sponsored by Samanage
WHITE PAPER:
Service desk technology powered by AI and automation can be intimidating. Dip your toes into the water with this guide, which highlights the six core features that a modern service desk should offer, and how new technology like automation can be used to get there.
Posted: 09 Aug 2018 | Published: 09 Aug 2018
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Delivering Success as a Service with SIAM
sponsored by Perspectium
CASE STUDY:
As a service provider, maintaining economies of scale is crucial to your business. Learn how a service management solution can ensure that your company doesn't fall behind.
Posted: 29 Mar 2018 | Published: 29 Mar 2018
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The Implications of GDPR on IT Service Management
sponsored by Perspectium
WHITE PAPER:
As GDPR reshapes data privacy and data portability regulations, IT service management will take a leading role in meeting new compliance standards. Learn how to keep your ITSM strategy synced with these regulations and the areas of IT that will be impacted most.
Posted: 28 Mar 2018 | Published: 28 Feb 2018
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