411 Calls

ANALYST REPORT: ITSM tools are mostly used by IT service desks and IT service delivery functions. In this Magic Quadrant report, the experts at Gartner identify vendors in the ITSM market to help business leaders align their current and future IT roadmaps.

Posted: 10 Nov 2020 | Published: 10 Nov 2020

WEBCAST: This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship.

Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

EGUIDE: The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them?

Posted: 12 Aug 2020 | Published: 12 Aug 2020

CASE STUDY: Telephony is essential to business at Frank Recruitment Group. However, the traditional set-up of multiple, on-premises PBX systems was complex and costly. The company recognized the need to bring modern technology to the workplace. In this case study, learn why Frank Recruitment Group decided to implement Fuze’s communications platform.

Posted: 21 May 2020 | Published: 21 May 2020

WHITE PAPER: Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp.

Posted: 12 Nov 2020 | Published: 12 Nov 2020

WHITE PAPER: There will be a stop sell of the UK’s Public Service Telephone Network (PSTN) and related Integrated Services Digital Network (ISDN) products and services in 2023, and their end of life will be 2025. Jump into this white paper to understand how businesses are preparing for this change to the UK’s telecoms network and to see if yours is ready.

Posted: 03 Dec 2020 | Published: 03 Dec 2020

CASE STUDY: Franklin Sports, a leading sporting good brand know world-wide, was looking to upgrade their communication system. In this case study, learn why Franklin Sports decided to work with CallTower and review the benefits that they saw after implementing CallTower’s Native Microsoft Teams Direct Routing.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

RESOURCE: Analyst firm Frost & Sullivan has recently recognized Zoom’s UCaaS platform with the 2019 Competitive Strategy Innovation and Leadership Award. Dive into this blog post to learn more about their Zoom Phone offering and the Frost & Sullivan recognition.

Posted: 19 Oct 2020 | Published: 25 Feb 2020

WHITE PAPER: On-premise PBX hardware served companies well during a time when technology was based on hard wiring. However, as the world changed, businesses are now faced with adapting for a new model based on agility, flexibility and mobility. In this white paper, explore several vital points you should consider when selecting your next communications system.

Posted: 29 Apr 2020 | Published: 29 Apr 2020

WHITE PAPER: Powered by innovations from IBM Research, IBM Cloud Pak for Watson AIOps empowers your SREs and IT operations teams to move from a reactive to proactive posture towards application-impacting incidents. Use AI across every aspect of your IT operations toolchain to improve resiliency and efficiency. Download the whitepaper now, let IBM guide you.

Posted: 19 Jan 2021 | Published: 19 Jan 2021